Assistant Manager

Massage Envy-posted 6 months ago
$19 - $21/Yr
Full-time • Manager
Cambridge, MA
5,001-10,000 employees
Personal and Laundry Services
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At the Massage Envy Cambridge Memorial Drive franchise, we support you to be your best while you inspire a team of caring professionals to deliver an excellent experience that will help others feel their best. This position is ideal for a natural leader who loves to inspire others to succeed.

  • Manage all operational aspects including driving memberships, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws.
  • Strive for continuous growth by setting goals, prioritizing work and analyzing business performance.
  • Effectively resolve customer challenges while maintaining a safe and therapeutic environment.
  • Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly.
  • Develop positive relationships and build confidence with employees, members, and guests.
  • Learn and know the brand inside and out.
  • Present, coach others, and sell the Wellness Program.
  • Schedule team work assignments.
  • Ensure that the clinic is organized, clean, and presentable.
  • Maintain the database.
  • Run daily reports.
  • Collaborate with the Upper Management Team.
  • Execute Brand Protocols.
  • Management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym.
  • Natural leadership skills to build relationships while motivating, coaching, and supporting a team.
  • Ability to have tough conversations in a professional and constructive manner.
  • Capability to create a strong workplace culture where all employees feel valued and recognized.
  • Massage industry experience.
  • Competitive Base Salary + Bonus Plan.
  • Paid Time Off.
  • Free Massage Envy Services / Self Care Program.
  • 401K Program.
  • Health Insurance Program.
  • Deep Discounts on products & services.
  • Free Massage Envy Membership.
  • Employee Assistance Program.
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