Assistant Manager

Massage Envy • Cambridge, MA

224d • $19 - $21

About The Position

At the Massage Envy Cambridge Memorial Drive franchise, we support you to be your best while you inspire a team of caring professionals to deliver an excellent experience that will help others feel their best. This position is ideal for a natural leader who loves to inspire others to succeed.

Requirements

• Management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym.
• Natural leadership skills to build relationships while motivating, coaching, and supporting a team.
• Ability to have tough conversations in a professional and constructive manner.
• Capability to create a strong workplace culture where all employees feel valued and recognized.

Nice To Haves

• Massage industry experience.

Responsibilities

• Manage all operational aspects including driving memberships, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance.
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment.
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly.
• Develop positive relationships and build confidence with employees, members, and guests.
• Learn and know the brand inside and out.
• Present, coach others, and sell the Wellness Program.
• Schedule team work assignments.
• Ensure that the clinic is organized, clean, and presentable.
• Maintain the database.
• Run daily reports.
• Collaborate with the Upper Management Team.
• Execute Brand Protocols.

Benefits

• Competitive Base Salary + Bonus Plan.
• Paid Time Off.
• Free Massage Envy Services / Self Care Program.
• 401K Program.
• Health Insurance Program.
• Deep Discounts on products & services.
• Free Massage Envy Membership.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Personal and Laundry Services
• Number of Employees: 5,001-10,000 employees