Assistant Manager

Amazon-posted about 1 year ago
Full-time • Entry Level
Middletown, NJ
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
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The Assistant Manager at Amazon is responsible for directing day-to-day store operations in a grocery environment, ensuring a positive shopping experience for customers while leading a team of grocery associates. This role emphasizes customer obsession, team engagement, and maintaining a vibrant store culture focused on trust, respect, and continuous improvement.

  • Act as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experience.
  • Manage a team of associates, including relaying expectations, managing performance, providing regular feedback, and supporting career development.
  • Delegate effectively to drive results in your store, including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing feedback to store employees.
  • Maintain a culture of engagement by routinely listening to feedback from leaders, associates, and customers and implementing solutions to solve problems.
  • Identify areas of opportunity, determine root causes, and seek support to implement solutions to continuously improve the overall performance and culture of the store.
  • Maintain a safe, clean, and secure environment to ensure the security of all employees, customers, and products in your store.
  • 2+ years leadership experience in a customer-facing retail, hospitality, or grocery environment, or 2+ years of Amazon (Blue Badge/FTE) experience, or Bachelor's degree from an accredited university.
  • 2+ years of customer-facing grocery industry experience.
  • Strong verbal communication and interpersonal skills.
  • Experience working independently in an ambiguous environment with minimal supervision.
  • Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions.
  • Demonstrated success in problem solving and delivering results.
  • Demonstrated ability to attract, hire, and develop high-performing teams.
  • Passion for Amazon and committed to delighting customers.
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