Assistant Manager

J.Crew

118d • $19 - $24

About The Position

As an Assistant Manager, you are a key member of the leadership team. You’re responsible for supporting a profitable business--focusing on creating genuine connections that foster customer loyalty, love of the brand, and strong community engagement. You’re responsible for providing in-the-moment feedback and coaching so each team member can contribute at their highest potential. You’ll partner with your leadership team to make adjustments when needed to drive the business forward, while seamlessly stepping in on tasks when needed.

Requirements

• High school diploma or equivalent combo of education and experience.
• 2 or more years of experience with similar scope, specialty retail preferred.
• Effective and confident communication skills.
• Ability to process information and operate store systems accurately.
• Availability during busy times, including nights, weekends, and holidays.
• Adept with technology and apps, familiar with industry-related blogs and feeds.
• Physical ability to bend, reach, stretch for product, and lift, carry and move at least 40 pounds.

Nice To Haves

• Great fashion aesthetic and plugged into what’s happening in the industry and community.
• Track record of setting and achieving goals.
• Energized by change and able to shift gears quickly.
• Ability to make smart decisions by actively listening, understanding data, and looking beyond the obvious.

Responsibilities

• Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.
• Observe associate performance on the selling floor and assist if necessary to make a connection or sale.
• Lead fit sessions that enhance product knowledge and fuel a style obsession.
• Help associates make the most of each customer interaction by sharing specific actions to improve outcomes.
• Ensure the team is always on track to make their goals and exceed customer expectations.
• Own the selling floor and ensure that the right people are in the right place at the right time.
• Be ready to step in for another manager as needed.
• Plan and execute local events that tie to the community and fuel incremental traffic and sales.
• Act in a manner that aligns with our values.

Benefits

• Competitive base pay and bonus programs.
• Flexible days and hours.
• Amazing merchandise discounts.
• 24/7 free confidential help with a variety of personal and work concerns.
• Personal and professional development.
• Giving back – volunteer program, disaster relief funds, charitable matching donations.
• Medical, dental, vision, life insurance, pet insurance, legal plan, ID theft, commuter benefit.
• Paid time off, holidays, parental leave, disability leave, bereavement.
• 401(k) plan with company matching contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees