About the position
An Assistant Office Manager is a highly engaged leader that possess a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal oriented.
Responsibilities
- Effective execution of Total Patient Experience (TPE).
- Develop and maintain a good working relationship with doctor/doctors associated with office location.
- Enforce all corporate policies and procedures.
- Reinforce TPE in an effort to enhance the customer experience.
- Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
- Assist with executing day-to-day operations of the office.
- Provide guidance and assist with proper medical chart handling, insurance and billing, frame and contact lens selection, policies and procedures, and computer software.
- Assist leading the office by guiding them to success through focused support and coaching as directed by the Office Manager.
- Enhance processes and workflow by taking initiative to work with Office Manager to build action plans to increase the efficiency and profitability of the office.
- Handle team member and patient questions in the absence of the Office Manager.
- Active and ongoing communication with Office Manager.
- Adhere to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
- Perform other duties that may be necessary or in the best interest of the organization.
Requirements
- Previous optical management experience preferred.
- Industry related experience preferred.
- Associates or Bachelor’s degree in Business Administration or Healthcare Management preferred.
- Favorable result on background check as required by state.
Nice-to-haves
- Professional in appearance and actions.
- Logical and Critical thinking skills.
- Customer-focused with excellent written, listening and verbal communication skills.
- Enjoys learning new technologies and systems.
- Detail oriented, professional attitude, reliable.
- Exhibits a positive attitude and is flexible in accepting work assignments and priorities.
- Meets attendance and tardiness expectations.
- Ability to follow or provide verbal and written instructions with excellent grammar and spelling skills to avoid mistakes or misinterpretations.
- Interpersonal skills to support customer service, functional, and team mate support.
- Able to communicate effectively in English, both verbally and in writing.
- Ability for basic to intermediate problem solving, including mathematics.
- Basic to intermediate computer operation.
- Proficiency with Microsoft Excel, Word, and Outlook.
- Specialty knowledge of systems relating to job function.
- Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines.
