Assistant Manager, Workers Compensation - Remote, Texas

GXO Logistics • OH

139d

About The Position

Workers Compensation Assistant Manager will lead the strategy and execution of GXO's workers compensation program. This role will be responsible for building processes in partnership with GXO's third party Workers Compensation Administrator and Risk Management Teams, developing a holistic workers compensation approach in collaboration with various functional units (including Human Resources, EHS, Risk Management), and directly with operations and EHS to develop processes that enables employees to receive adequate care after sustaining a workplace injury, business continuity while an injured employee is unable to work, and return to work requirements such as fitness for duty.

Requirements

• Bachelor's Degree Business, Accounting, Finance, Risk Management or related field
• 5 years progressive experience in finance or analytical role within a casualty brokerage firm, third-party claim administrator or corporate risk management department
• 1-year leadership experience

Nice To Haves

• Experience in drafting formal documents, developing, and delivering presentations, project planning and cross functional collaboration
• Demonstrates strong analytical, critical thinking and problem-solving skills
• Strong interpersonal and organizational skills
• Experience with BI tools such as PowerBI or Tableau
• Proficient with Excel, Word and PowerPoint
• Querying experience with Risk Management Information System tools

Responsibilities

• Assists in development and measurement of annual objectives and key results (OKRs), Quarterly Targets, and Key Performance Indicators (KPIs) to ensure program objectives, tied to claim initiatives or strategies, are being met.
• Track, analyze, and report on key performance metrics and OKRs. May use data visualization tools to further illustrate key insights. Will communicate gaps, trends, or observations to leadership.
• Supports the senior leadership by evaluating monthly, quarterly, and annual performance of vendors through cost-benefit, feasibility, and trending analyses.
• Analyzes industry benchmarks and drafts reports for use in evaluating comparative program performance.
• Oversees and analyzes Return-to-Work performance against Workers Compensation strategy and ODG best practice guidelines to ensure optimal outcomes and to identify program gaps.
• Works closely with various business partners to develop initiatives to close gaps and increase temporary transitional duty utilization.
• Will lead process flow design and analysis on the integrated return-to-work (RTW) program.
• Works with and supports the Director, EHS and VP, Environment Health Safety and Quality and Corporate Worker Compensation Manager refining return-to-work (RTW) standard operating procedures (SOPs) for both Workers Compensation and Injury Benefit Programs.
• Manages the Litigation Platform which includes evaluating defense counsel outcomes and providing recommendations to leadership on the basis of Litigation key performance indicators (KPIs) defense costs, rate structures and financial impact.
• Assist in litigation reviews, recommending strategies for optimal or early resolution.
• Works cross-functionally to review and recommend litigation management guidelines and provides recommendations as necessary.
• Manages, controls, and mitigates exposures to litigation by identifying and analyzing litigation conversion triggers, implementing strategies, measuring impact and effectiveness.
• Supports leadership by evaluating complex claims and providing recommendations on mitigation strategies for optimal resolution.
• Collaborates with external and internal partners such as Risk Management, HR, Safety and Legal to resolve or provide optimal solutions on mid-level to complex claims matters.
• Primary advocate for Operations and employees on escalated matters.
• Works with and supports Risk Management, by recommending updates to workers compensation (WC) workflows, Risk Management website content, knowledge articles, standard operating procedures, and standard operating procedures (SOPs).
• Manages day-to-day Workers Compensation training and communication platform.
• Works with Risk Management to design and manage an external quality assurance program to ensure compliance with best practices and promote proactive & optimal progression.
• Provides quarterly presentations to leadership on findings, trends, and recommendations for process improvement.
• Supports leadership on business case development for projects or key initiatives.
• Assist leadership by participating in vendor sourcing initiatives.
• Collaborates with Leadership to conduct research and remain actively aware of industry’s best practices.

Benefits

• Competitive compensation
• Full health insurance (medical, dental and vision)
• 401(k)
• Life insurance
• Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees