Assistant Manager - Warehouse Operations

Nissin International Transport • Marysville, OH

234d • $75,000 - $80,000

About The Position

The Assistant Manager - Warehouse, Packing & Crating Operations is a key leadership role responsible for managing and optimizing warehouse operations, onsite/offsite packing and crating activities, and woodshop production within the assigned region. This role supports the Regional Leader - Warehouse Operations and collaborates across departments to ensure operational efficiency, team leadership, safety compliance, and exceptional customer service. This position oversees four core teams: Warehouse Operations, Packing & Crating (Onsite & Offsite) Operations, Woodshop Crating Operations, and Quality Control Operations.

Requirements

• Associate's or Bachelor's degree in Logistics, Supply Chain, Manufacturing, or a related field.
• Minimum 5 years of experience in warehouse and/or packing/crating operations.
• Minimum 3 years of experience in a supervisory or managerial capacity.
• Knowledge of warehouse systems (WMS), packing/crating techniques, and woodshop equipment.
• Ability to travel for off-site packing operations as required.
• Strong leadership, communication, and organizational skills.
• Ability to manage multiple priorities and lead cross-functional teams.
• Proficiency in documentation and regulatory compliance.
• Experience supervising or managing Quality Control functions in a logistics, warehouse, or production environment.
• Understanding of quality control processes, inspection standards, and documentation practices.
• Ability to train, lead, and evaluate entry-level QC associates.
• Current valid Driver's License with clear driving record and insurance.

Nice To Haves

• Forklift license, preferred.
• Formal training in warehouse or woodshop management.
• Certifications: CPIM, OSHA safety training, Lean/Six Sigma.
• Experience with international packing and crating regulations.
• Familiarity with Nissin's global standards and systems.

Responsibilities

• Support and implement regional warehouse operational strategies aligned with corporate goals.
• Oversee receiving, inventory control, storage, order fulfillment, and shipping.
• Ensure warehouse operations comply with safety standards, regulatory requirements (OSHA, CTPAT, TSA, etc.), and company SOPs.
• Support Warehouse Management System (WMS) utilization and optimization.
• Analyze and report warehouse KPIs and recommend improvements.
• Monitor and maintain operational costs and report job and sales/cost summaries to superiors.
• Oversee safety inspections on all forklifts and vehicles.
• Manage onsite and offsite packing/crating teams and scheduling of projects.
• Ensure proper handling, packaging, staging, and loading of goods per customer and regulatory specifications.
• Monitor packing material usage and ensure inventory availability.
• Ensure proper processing of documentation including packing lists, bills of lading, and work orders.
• Receive and process OS&D (Over, Short & Damage) reports submitted by packers and provide corrective instructions.
• Assign packers to each job and ensure they understand specific packing requirements given by the customer.
• Inspect completed crates for construction quality and sign off on work orders.
• Maintain high standards in customer service, communicating proactively with internal and external stakeholders.
• Oversee woodshop activities including crate production, materials management, and personnel supervision.
• Ensure quality construction and timely delivery of wood packaging solutions.
• Supervise inventory of lumber, hardware, and equipment, ensuring safe and compliant operations.
• Plan and prioritize work orders based on project deadlines.
• Ensure quality control standards are met in all woodshop outputs.
• Supervise the Quality Control (QC) team to ensure consistent inspection and documentation of inbound and outbound cargo.
• Monitor quality control procedures to ensure compliance with SOPs, customer requirements, and regulatory standards.
• Provide training and ongoing coaching to QC staff on inspection techniques, documentation accuracy, and systems use (e.g., WMS).
• Review QC reports, analyze trends in cargo damage/errors, and implement corrective actions.
• Coordinate with the warehouse, packing, and woodshop teams to resolve quality-related issues and promote continuous improvement.
• Ensure the QC team complies with safety protocols and promotes a safe and organized work environment.
• Supervise and coach team leaders, warehouse associates, packers, and carpenters.
• Conduct performance reviews, provide corrective actions when needed, and support employee development.
• Provide corrective actions and disciplinary measures when necessary.
• Foster a safe, positive, and collaborative work environment.
• Identify and coordinate training in safety, packing techniques, crate construction, and operational procedures.
• Participate in the hiring of new employees.
• Approve timecards on payroll processing day.
• Ensure all operations comply with OSHA, HAZMAT, CTPAT, TSA, and other regulatory bodies.
• Implement and enforce safety protocols across all teams.
• Conduct and support internal audits and process improvements (Lean, 5S, etc.).
• Notify upper management of any damage, irregularities, or safety concerns.
• Serve as the primary liaison for key clients such as Honda and others.
• Ensure high service standards through timely updates and resolution of issues.
• Collaborate cross-functionally with other departments (e.g., Customer Service, Transportation).
• Attend off-site customer project meetings as needed.
• Provide excellent and timely customer service by proactively informing management of job status.
• Create, review, and update Standard Operating Procedures (SOPs) to optimize warehouse, packing, and woodshop operations.
• Identify inefficiencies and implement continuous improvement initiatives using Lean and 5S methodologies.
• Monitor performance to ensure compliance with SOPs and adjust procedures as needed to meet customer and operational requirements.
• Perform team duties as needed during absences.
• Maintain housekeeping standards in all work areas.
• Carry out any additional responsibilities as assigned.
• Attend work regularly and complete all assignments by the end of each shift.
• Continuously monitor packing work to ensure Nissin standards are met.

Benefits

• Health insurance
• Dental insurance
• Life and AD&D insurance
• Short term disability
• Voluntary long term disability
• Two types of voluntary vision plans
• Additional voluntary life and AD&D
• Health Savings Account (HSA)
• Flexible Spending Account (FSA) for medical and dependent care
• 401k
• Vacation days
• Sick days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Support Activities for Transportation
• Education Level: Bachelor's degree