Assistant Manager - Truck Service

TravelCenters of America•Monroe, MI

36d•$50,000 - $55,000

About The Position

There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services. Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives. From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA's success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA's future. Job Summary Our Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward-thinking vision. The Truck Service Assistant General Manager provides vital support to the General Manager in leading the marketing and operations functions of the Truck Service department. This individual assists in leading technicians through troubleshooting, diagnosing, and repairing heavy duty trucks and trailers in a professional and accommodating manner. The Assistant General Manager helps ensure we are returning every traveler to the road better than they came! In this role, you can expect to: Be a leader and inspire your team to meet and exceed company performance standards and improve the potential of the Truck Service department (i.e. fast and friendly customer service, good product knowledge, up-beat atmosphere, etc.) Develop a trusting atmosphere that is conducive to receiving feedback from team members and guests; coach and performance manage staff according to company policy Recruit, hire, train and retain high-quality team members according to company guidelines and create a culture where team members feel respected and recognized for their achievements Assist in leading technicians through troubleshooting, diagnosing, and repairing heavy duty trucks and trailers in a professional and accommodating manner Conduct visual inspections to ensure that all products and services are available Help achieve financial objectives through effective management of people, product, service and facility processes, including a focus on the revenue and profit components Adhere to safety standards and abide by standards of operation. Follow company guidelines on vendor relationships

Requirements

A leader who sets the example when working alongside team members
An individual who is excited to grow their career within our Truck Service division
High School Diploma (or GED) required
Ability to work flexible hours including nights, weekends and some holidays
A valid driver's license

Nice To Haves

Associate's or bachelor's degree preferred
Supervisory experience in the following areas preferred: convenience store, truck service, travel center, or other related business activity
Knowledge and understanding of the Truck Service business preferred
Exhibit excellent verbal and written communication skills
Ability to effectively communicate with other managers

Responsibilities

Be a leader and inspire your team to meet and exceed company performance standards and improve the potential of the Truck Service department (i.e. fast and friendly customer service, good product knowledge, up-beat atmosphere, etc.)
Develop a trusting atmosphere that is conducive to receiving feedback from team members and guests; coach and performance manage staff according to company policy
Recruit, hire, train and retain high-quality team members according to company guidelines and create a culture where team members feel respected and recognized for their achievements
Assist in leading technicians through troubleshooting, diagnosing, and repairing heavy duty trucks and trailers in a professional and accommodating manner
Conduct visual inspections to ensure that all products and services are available
Help achieve financial objectives through effective management of people, product, service and facility processes, including a focus on the revenue and profit components
Adhere to safety standards and abide by standards of operation. Follow company guidelines on vendor relationships