Assistant Manager Treasury Services

NWACC

2d•$43,628•Onsite

About The Position

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas. As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers. NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success. The Assistant Manager Treasury Services, reports to the Manager Treasury Services. The Assistant Manager will assist in the managing of accounting operations, ensuring compliance, and contributing to the financial reporting while also providing training and leadership to members of the Treasurer’s office. The Assistant Manager will collaborate with various service areas to facilitate consistent delivery of services and information across all campuses. Regular, reliable, punctual, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others Additional duties may be assigned as necessary to support the goals and objectives of the department and college

Requirements

The formal education equivalent of a high school diploma
One year of specialized training in business management, business education, or a related field
Three years of experience in student financial accounts, banking or related area
Strong problem-solving and critical thinking skills; team-oriented, customer-service focused; maintains discretion and confidentiality
Working knowledge of college/local/state/federal regulations related to billing, payments, refunds, and student confidentiality; applies student services policies and procedures appropriately
Ability to manage multiple priorities and projects in a fast-paced, interruption-driven environment; flexible and adaptable to shifting deadlines
Effective oral and written communication with a diverse customer base; explains terms, concepts, and technology in plain language
Strong attention to detail; maintains accurate records and prepares/reviews reports and other documentation
Skilled in conflict de-escalation and complaint resolution; researches questions using available resources and escalates appropriately
Self-directed and dependable; works independently with minimal instruction and demonstrates initiative
Proficient with student information systems and standard office software (word processing, spreadsheets, email); accurate computer use and data entry
Demonstrated ability to analyze financial data and apply basic math/statistics and research/analysis methods
Ability to develop, interpret, and apply policies and procedures; may plan, organize, and direct the work of others as needed

Responsibilities

Provide management and oversight of the Treasurer’s Office with “hands on” training and support to both frontline Treasurer’s office staff and the accounting positions
Provide training to new employees and cross training of positions related to the Treasurer’s Office
Daily review/verify cashier activity in Workday, ensuring deposits are complete and accurate
Complete deposits for online student payments done in Touchnet student account
Verify Touchnet Marketplace payments and Workday ad hoc transactions
Process ACH returns on student’s account in Workday and update payment plan information if appropriate
Review operating bank account daily for incoming sponsor payments, scholarship funds, collection agency payments, State Set Off payments and returned payments
Download transaction activity, and process in Workday, as appropriate
Configure course and course section fees/fee calculations
Work with Records and academic departments to verify course fees
Work with bookstore to ensure digital course materials fees are applied and process invoices for each semester
Responsible for the collection process for past due student accounts. Review monthly collection payment reports from agency and State. Create and format a spreadsheet of student’s payments to be recorded in Workday, request payment to the collection agency invoices
Process credit card disputes, and lost refund check affidavits
Assist Manager of Treasury services with the administration of Touchnet functionalities, student accounts, payment plans, PayPath refunds, and Marketplace
The Assistant Manager of Treasury services will be crossed trained to back up the Manager’s duties Some of the functions are, student refunds, drop for non-payment, processing 1098-T, and State tax offset program