Assistant Manager, Transaction Operations

Baird & Warner•Chicago, IL

23h•$60,000 - $65,000•Onsite

About The Position

About Baird & Warner Real Estate Over the last decade, Baird & Warner was named a Chicago Tribune Top Workplace ten times in a row. But we didn’t get there by accident — behind every great company is a culture created by the professionals who work there. Throughout our rich history, one thing has remained true: we believe that when you give people the support they need, amazing things can happen. That’s why at Baird & Warner we empower you to be independent, to grow in your career, to do the right thing by your colleagues and your community, and to have a true work/life balance. We truly care about making our team feel part of something bigger by sharing a single purpose — making it easier for homebuyers and sellers to realize their real estate dreams. Job Summary The Assistant Manager, Transaction Operations serves as the primary support to the Manager and plays a critical leadership role within the transaction team. This position is both strategic and hands on; responsible for daily production, team support, escalation management, and operational continuity. The Assistant Manager acts as a trusted extension of the Manager, helping oversee an office, drive performance, and ensure uninterrupted operations during absences or staffing changes. This role is ideal for a strong problem-solver who thrives in fast-paced environments, leads by example, and balances leadership responsibilities with active production. Location : Split between Chicago, Schaumburg, and Downers Grove Hours : Monday-Friday 8:30a-5p Why This Role Matters This role is essential to the success and stability of the transaction team. The Assistant Manager ensures the Manager can focus on strategic leadership while knowing day-to-day operations, team support, and production are in strong hands.

Requirements

Strong experience in transaction operations, real estate operations, or a similar operational environment
Proven ability to manage escalations, complex scenarios, and high-volume workflows
Exceptional organizational, analytical, and problem-solving skills
Confident communicator with the ability to work across teams and leadership levels
Detail-oriented with a strong understanding of reconciliation, reporting, and process documentation
Demonstrated ability to lead while remaining hands-on and production-focused

Responsibilities

Act as the Manager’s right hand, assisting with daily operations and special initiatives as needed
Help plan and facilitate team meetings, trainings, and Power Hour sessions
Take ownership of training responsibilities for new and existing team members
Provide coverage for team members during absences and assist in office coverage when staffing gaps occur
Support team morale, accountability, and performance standards
Maintain active production pipeline while supporting team operations
Oversee complex or unique transaction scenarios, including advanced calculations and non-standard files
Handle reopens and Stage 5 escalations
Serve as the primary escalation point for administrative issues, agent concerns, and problem resolution
Escalate issues to the Manager when appropriate, with clear recommendations
Create and maintain management reporting related to production, errors, and performance trends
Document new processes, updates, and procedural changes for storage in the shared drive
Oversee reconciliation of accounts and resolution of errors, ensuring accuracy and compliance
Assist with continuous improvement initiatives to streamline workflows and reduce errors
Step in to support the team during PTO, leaves, or unexpected vacancies
Assist with onboarding, transition support, or office stabilization when turnover occurs
Ensure operational consistency and service levels are maintained at all times