Assistant Manager, Ticket Sales & Operations

LEARFIELD • Spokane, WA

79d • $79,935

About The Position

The Assistant Manager of Spokane Ticket Sales and Operations is responsible for supporting the Manager of Spokane Ticket Sales and Operations for all box office operations. This position assists in ensuring the smooth ticketing operations for hundreds of events annually at multiple Spokane, WA-based facilities, including, but not limited to, Spokane Public Facilities District venues, Bing Crosby Theatre, and Spokane County Interstate Fair.

Requirements

• Preferred: 4+ years progressive box office management experience, including cash management
• Preferred: 4+ years of Paciolan software experience
• Strong writing and verbal communication skills
• Strong interpersonal skills, including the ability to lead a team and the ability to deal professionally, courteously, and tactfully with the public and coworkers.
• Demonstrated ability to multi-task and prioritize well to meet deadlines.
• Strong time management skills required and ability to maintain composure and decision-making skills in stressful situations
• Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives and agencies.
• Required: Proficiency in Microsoft Office products
• Behaves with integrity and honesty and is open with clients and fellow associates.
• Develops effective working relationships with fellow associates, managers, outside representatives and agencies.

Responsibilities

• Assist Manager of Spokane Ticket Sales & Operations with overall box office operations and event ticketing staff.
• Work directly with promoter requests for individual event scaling, sales, promotions, discounts, group sales, daily reporting, etc.
• Build, maintain, and manage events in ticketing system, including: season ticketing, packages, platinum seating, aisle seating, and seat level pricing, and HTML requests.
• Prepare event settlements, statements, and required reports necessary for day/night-of event settlement with venues, promoters, and city and state governments.
• Distribute final settlement documentation to Paciolan accounting and appropriate client parties.
• Administration of daily box office cash deposits, maintaining safe logs, credit card sales reconciliation, preparation for armored car pick up.
• Assist with personnel placement, evaluation, training coordination, discipline, scheduling, and supervision.
• Train and lead Ticket Service Representatives in guest relations initiatives.
• Assist in the planning and execution of Ticket Service Representatives staff meetings as needed.
• Monitor part-time staff hours budget for payroll.
• Act as chief liaison for vendors, customer service inquiries and escalated customer matters.
• Day/Night of event ticketing problem resolution.
• Manage resolution of customer service concerns.
• Ensure that all associates are providing superior customer service to the consumer.
• Attend weekly Public Facilities District management meetings.
• Assist in on-call rotation.
• Additional duties as assigned.

Benefits

• Medical
• Dental
• Vision
• Health Savings Account
• Life Insurance and Other Insurance Plans
• Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave
• 20 Paid Holidays
• 401(k) + Match
• Short/Long Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 1,001-5,000 employees