Assistant Manager, Surveillance

Hard Rock Hotel & Casino Ottawa • Tejon, NM

8d • Onsite

About The Position

Under the direction of the Surveillance Manager, the Surveillance Assistant Manager, will be responsible for overseeing Surveillance shift operations and the supervision of the Surveillance employees in a shift work environment. The incumbent ensures adherence to all policies and procedures, motivates and leads by example and assists in providing a learning environment while establishing and contributing to a safe and welcoming workplace for all employees.

Requirements

• A post-secondary education or comparable working experience in related fields with strength in gaming/surveillance areas.
• Minimum of five (5) or more years of casino surveillance experience; minimum three (3) years supervisory experience in the related field; gaming experience preferred.
• Working knowledge of computer software packages and basic math skills.
• A proficient knowledge of Internal Controls, AGCO & OLG Policies, Procedures and regulations, along with knowledge of the gaming operations including protection initiatives and different forms of cheating (including devices).
• Strong analytical, organizational, and managerial skills.
• Excellent interpersonal, oral and written communication skills.
• Extreme confidentiality.
• Be flexible to work varying shifts and time schedules as needed.
• Review and comprehend all necessary documentation.
• Manage multiple tasks concurrently in a changing environment.
• Work independently or as part of a team.
• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell.
• Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy.
• May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Responsibilities

• Fosters a safe and efficient work environment while maintaining an open door policy.
• A strong presence in the Surveillance Room will be vital to your management of people and interacting with internal customers while delivering exceptional customer service.
• Assists the Surveillance Manager with the operation of the Surveillance Department.
• Assists with the implementation of surveillance operations and strategic plans.
• Assisting with hiring, training, evaluations, recognition, development and succession planning processes.
• Your strong organizational skills will require to delegate tasks, prioritize responsibilities, and maintain employee engagement.
• Provides supervision of Surveillance Supervisors during a shift.
• Assists in overseeing and providing direction for supervisory tasks, special reviews and investigations.
• Oversee and coordinate employee scheduling, staffing levels and assisting in the resolution of payroll issues.
• You will ensure compliance with Gaming Commission of Tejon regulations and all applicable laws, policies and procedures.
• Lead or facilitate meetings when required.
• Liaise with other department Shift Managers.
• Be flexible to work varying shifts and time schedules including weekends, evenings and holidays as needed.

Benefits

• Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees