Assistant Manager - Support Services
About The Position
The Patient Connection Center Assistant Manager supports leadership with the management of Patient Access Specialists who are responsible for pre-service and financial clearance activities. These activities include appointment scheduling, referral completion, authorization for visit, pre-registration, and registration. The Patient Connection Center Assistant Manager will have emphasis on patient service excellence, workflow accuracy, and adaptability and flexibility utilizing active listening skills. The Patient Connection Center Assistant Manager will hold individuals accountable to deliver on established goals, utilize good judgement to assess and escalate situations, and affect change in a consistent, standardized, and effective manner. This individual interacts with leaders encompassing revenue cycle and clinical operations staff, clinical and physician leadership, information systems, external contacts, and patients regarding Patient Access processes, policies, and procedures. The Patient Connection Center Assistant Manager acts as a leader building constructive relationships and supporting department leadership in developing, setting, and executing department goals.
Requirements
- Three years’ experience in business, healthcare administration or related area, to include a leadership role that demonstrated personal leadership effectiveness and team‐building strategies.
Nice To Haves
- Associate degree or a minimum of 60 post-secondary credits in a business, management, healthcare administration or related field.
- Two years’ management experience in revenue cycle functions for a large integrated (hospital/physician) health system.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
