Assistant Manager of Store Operations

Hy-Vee•Winona, MN

1d•Onsite

About The Position

The Assistant Manager of Store Operations supervises and coordinates the activities of employees, ensuring customer needs are met. This role requires maintaining a positive attitude and fostering an atmosphere of friendliness and fun through flexibility and teamwork. The Assistant Manager is responsible for generating a friendly environment by encouraging employees to greet and speak to customers, providing prompt, courteous, and efficient service, and setting a good example. They must exhibit caring, concern, and patience in all customer interactions, treating customers as the most important people in the store. This includes greeting customers, learning their names, assisting them with products, loading heavy items, and passing along suggestions to enhance the shopping experience. The role also involves answering telephones promptly and providing helpful service. A key responsibility is perpetuating the fundamental values of the Hy-Vee culture, which includes honesty, integrity, friendliness, caring for customers and employees, sincerity, respect, high ethics and morals, dedication to providing the best products and values, sharing information, fairness, good manners, dignity, and involvement in company improvement and growth.

Requirements

Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.
High School or equivalent experience.
One year or more of retail experience including performing the duties of an Assistant Manager.

Responsibilities

Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by: escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly and provides friendly, helpful service to customers who call.
Responsible for perpetuating the fundamental values of the Hy-Vee culture.
Oversees proper training, handles employee issues, and coordinates disciplinary procedures when necessary.
Assists management in determining specific pricing and blends.
Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
Ensures the store standards for customers service, employee relations, and overall departmental profitability are met.
Ensures compliance with store accounting procedures and reports potential problems.
Oversees building/ground maintenance and all store sanitation and cleanliness to ensure they meet with the store directors and company’s guidelines.
Uses and understands all hardware and software technology in the store.
Assists in forecasting and reviewing the store labor schedule with the store directors guidelines.
Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.
Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.
Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns duties according to restrictions.
Directs the ordering of merchandise in their respective areas.
Coordinates compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
Assists with replenishing shelf product, designs and constructs displays.
Confers with employees and assists in solving problems affecting job duties, productivity, and of established policies and procedures.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and works expected number of hours.
Determines the motivational needs of employees and provides the appropriate environment.
Recruits and interviews job applicants to recommend or determine employment, and may be involved with the coordination of orientations.
Stays current with market trends and information (i.e.; competition, new products, equipment, and merchandising techniques).
Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.
Recommends additions, deletions and shelf allocation of merchandise to be sold in any department.
Pursues retail educational opportunities and continuing education whenever possible.
Assists in all areas of the store as needed.
Works with department heads and other designated personnel regarding schedules, labor issues, product purchasing, and merchandising to meet their specific goals.
Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers).
Handles cash registers.
Performs other job-related duties and special projects as required.