Assistant Manager Sportsbook- Full Time (Caesars Atlantic City)

Caesars Sportsbook•Atlantic City, NJ

4d•$46,000

About The Position

The Sportsbook Assistant Manager is responsible for effectively managing Sportsbook Supervisors and Ticket Writers in a high-performing, welcoming environment that is focused on customer service and compliance. The position assists with the scheduling of Ticket Writers/Supervisors to ensure full coverage of sportsbook terminals and generates opportunities to promote a positive image for the company within the industry and community.

Requirements

2+ years’ experience as a Sports Book Supervisor
Must be able to work independently with minimal supervision
Must be confident in one’s ability to assess situations and make informed decisions
Good interpersonal communication skills
Ability to manage relationships
Strong problem-solving skills
Ability to manage a diverse range of activities and effectively prioritize responsibilities
Ability to obtain and/or be eligible for work authorization, regulatory licensing (where applicable)
Must be able to stand for extended periods of time.
Must be able to lift, pull or push 25 lbs.
Must be able write for extended periods of time.
Must be able to twist, bend or reach with no significant boundaries.
This position may be exposed to a smoke-filled environment

Nice To Haves

Prior work experience in a sports book is highly preferred
Ability to motivate, lead, and mentor staff members
Effective communication skills, both written and verbal
Professional appearance and demeanor
Self-starter attitude who shows initiative
Committed to delivering an elevated level of customer service

Responsibilities

Effectively manage and schedule Sports Book Supervisors and Ticket Writers to ensure full coverage of sports book terminals
Place and replenish sheets/parlay cards
Write compliance paperwork/MTLs
Manage cash drops and cash replenishment
Approve ticket cashing as determined by approval matrix and internal controls
Assist in Reward card signup
Maintain thorough knowledge of sport betting terminology to assist customers with placing wagers
Ensure policies and procedures are adhered to daily
Develop relationships with customers and ensure they feel welcomed
Keep a par list of supplies for the Manager
Provide support to Ticket Writers to handle customer complaints/disputes
Assist in handling the day-to-day activities of a sports book
Foster an environment focused on customer service and compliance
Promote a positive image for the company within the industry and community
Enabling and disable kiosks for daily wagering
Monitoring customer activity on kiosks for compliance and AML purposes.
Reset unregistered cash and pay-out totals and complete necessary paperwork for kiosk wagering
Monitor back-office status for kiosk error faults, perform trouble shooting steps for repair, and escalate to next line support when applicable