Assistant Manager/Service Writer

Midas TOWSON • MD

110d

About The Position

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are looking for Automotive Service Assistant Managers to assist managing and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is Assistant Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Requirements

• A minimum of 1 years of store or service assistant manager experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license

Nice To Haves

• Attention to detail and organizational skills
• Understanding the current performance of the location and asks for assistance if needed
• Reliable
• Has Mechanical Knowledge
• Excellent customer service skills
• Great leadership skills in shops
• Well Spoken
• Excellent at following directions

Responsibilities

• Manage and direct all automotive and general service technicians in the operation of the shop.
• Help ensure a safe, secure, and trustworthy work environment.
• Liaise between managers, customers, and employees.
• Fill in for Manager in times of absence, make executive decisions, hold meetings and provide accountability.
• Support ongoing learning and development of team members.
• Establish strategic goals by gathering information from reporting documents.
• Define objectives, identify and evaluate trends and options, choose a course of action and evaluate outcomes.
• Lead by example, manage, and train team while keeping in tune with the company's vision, purpose, core values and employee creed.
• Help ensure that all policies and procedures are being followed by all employees.
• Deliver exceptional customer service while listening and consulting customers.
• Oversee complete vehicle inspection and then make comprehensive recommendations by building computerized repair orders and sourcing parts.
• Discuss pricing estimates with customers as well as promote shop service specials and financing options.
• Monitor the quality of all vehicles being signed out.
• Supervise up to 10 employees successfully.
• Closely monitor inventory levels while managing product ordering and receipt.
• Maintain a clean and organized job site.
• Other duties as assigned.

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed