Assistant Manager - Service Experience - Woodmore Towne Center Rack

Nordstrom • Lanham, MD

148d • $19 - $30

About The Position

The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committed to driving results and providing an exceptional customer experience. A day in the life… Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience. Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes. Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives. Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization. Assist with protecting security and privacy of customer information including education, compliance and disposition of issues. Perform all Service Experience, Cash Room and Communication procedures as applicable.

Requirements

• A track record of successful results, for example, strong productivity and achievement of goals.
• Strong organizational, delegation and follow-through skills.
• Clear and effective written and verbal communication as well as strong interpersonal skills.
• The ability to prioritize multiple tasks in a fast paced environment.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android.
• A high school diploma, or equivalent (preferred).

Responsibilities

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience.
• Assist the Service Experience Manager in coaching an interactive team of specialists.
• Drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes.
• Develop relationships with merchandising and store teams to lead and integrate change.
• Assist with financial aspects and budgets to drive efficiencies and continuous improvement.
• Protect security and privacy of customer information.
• Perform all Service Experience, Cash Room and Communication procedures.

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away.
• Life Insurance and Disability.
• Merchandise Discount and EAP Resources.
• 401k options.
• PTO accruals.
• Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: High school or GED