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The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committed to driving results and providing an exceptional customer experience. A day in the life… * Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience * Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes * Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives * Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization * Assist with protecting security and privacy of customer information including education, compliance and disposition of issues * Perform all Service Experience, Cash Room and Communication procedures as applicable
