About the position
The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committed to driving results and providing an exceptional customer experience. A day in the life… * Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience * Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes * Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives * Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization * Assist with protecting security and privacy of customer information including education, compliance and disposition of issues * Perform all Service Experience, Cash Room and Communication procedures as applicable
Responsibilities
- Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience
- Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes
- Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives
- Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization
- Assist with protecting security and privacy of customer information including education, compliance and disposition of issues
- Perform all Service Experience, Cash Room and Communication procedures as applicable
Requirements
- A track record of successful results, for example, strong productivity and achievement of goals
- Strong organizational, delegation and follow-through skills
- Clear and effective written and verbal communication as well as strong interpersonal skills
- The ability to prioritize multiple tasks in a fast paced environment
- Proficiency in multiple operating systems such as, MS Windows, iOS and Android
- A high school diploma, or equivalent (preferred)
Benefits
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
