Assistant Manager - Service Experience - Hillsdale Mall

Nordstrom • San Mateo, CA

387d • $51,500 - $84,000

About The Position

The Assistant Manager - Service Experience at Nordstrom is responsible for enhancing customer experiences through effective team leadership, coaching, and collaboration with merchandising and store teams. This role focuses on driving results, adopting new technologies, and ensuring compliance with security and privacy standards.

Requirements

• A track record of successful results, including strong productivity and achievement of goals.
• Strong organizational, delegation, and follow-through skills.
• Clear and effective written and verbal communication as well as strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency in multiple operating systems such as MS Windows, iOS, and Android.
• A high school diploma or equivalent (preferred).

Responsibilities

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customer experience.
• Assist the Service Experience Manager in coaching an interactive team of specialists to drive education efforts and ensure the adoption of new behaviors and processes.
• Develop relationships with merchandising and store teams to lead and integrate change that promotes customer-driven initiatives.
• Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization.
• Protect the security and privacy of customer information, including education, compliance, and disposition of issues.
• Perform all Service Experience, Cash Room, and Communication procedures as applicable.

Benefits

• Medical/Vision
• Dental
• Retirement
• Paid Time Away
• Life Insurance
• Disability
• Merchandise Discount
• EAP Resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: High school or GED
• Number of Employees: 10,001+ employees