Assistant Manager, Security Operations Center

Comcast • Atlanta, GA

19h

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary The Assistant Manager, SOC supports the planning, coordination, and daytoday leadership of a hightempo security operations function. This role manages and coaches analysts and supervisors, ensures operational readiness, and drives disciplined execution across incident management, monitoring internal and external security events, access control, and enterprise notifications. Success looks like a calm, credible leader who elevates team performance, strengthens processes, and partners crossfunctionally to protect people, assets, and operations. About the SOC Mission: Continuous monitoring, triage, and response for physical security events, threat notifications, and business disruptions. Operating Hours: 24/7/365 Tooling: [e.g., video management (VMS), access control (ACS), intrusion detection, mass notification, incident/case management, threat intel feeds Incident Types: Physical security, life safety, facility disruptions, severe weather, public safety events, region security incidents.

Requirements

• Experience in a physical security, SOC, or emergency operations, or similar high-temp environment
• Demonstrated ability to lead and influence teams during time‑sensitive events.
• Familiarity with incident management processes, call trees, and escalation protocols.
• Excellent communication (written/verbal), prioritization, and problem‑solving skills.
• Ability to work nights/weekends/holidays and support a rotating schedule as needed.
• Proficiency with Microsoft 365 and case/incident management software.
• Familiarity with incident management processes & procedures
• Experience with access control and video management systems

Nice To Haves

• 1–2+ years of shift‑lead or people leadership experience (direct or matrix).
• Bachelor’s degree in Security Management, Criminal Justice, Business, Homeland Security, or related field.
• Experience managing contract security providers or vendor relationships.
• Certifications such as CPP, PSP, CEM, CBCP, CISSP, or equivalent are a plus.
• Familiarity with threat intelligence, traveler safety, mass notification tools, and situational awareness platforms.

Responsibilities

• Lead daily operations for SOC shifts; coach, mentor, and develop analysts and supervisors.
• Deliver clear performance feedback via QA reviews, side‑by‑sides, and coaching plans.
• Model calm, disciplined decision‑making in high‑pressure, ambiguous situations.
• Coach, mentor, and develop team members through training, QA, and performance feedback; maintain effective staffing and shift coverage
• Support hiring, onboarding, and scheduling for a 24/7 environment
• Ensure timely triage, escalation, and communications for security incidents and alarms.
• Maintain readiness for crisis notifications and emergency response coordination.
• Validate adherence to SOC playbooks, call trees, and notification protocols.
• Produce accurate, concise incident reports and ensure case documentation quality.
• Maintain and continuously improve SOPs, runbooks, and service level targets.
• Track and report KPIs/metrics and trends (e.g., alarm volume, time‑to‑acknowledge, time‑to‑close, false alarm rate, incident categorization, notification SLA).
• Conduct internal audits and after‑action reviews; drive corrective actions to closure.
• Standardize workflows to reduce variance and strengthen compliance
• Assist in auditing SOC performance and compliance with internal standards
• Partner with engineering teams on new tech deployments and system enhancements
• Validate integrations across VMS/ACS/IDS, mass notification, and case management platforms.
• Champion user training, job aids, and knowledge base upkeep to sustain tool proficiency.
• Build trusted partnerships with Facilities, HR, Legal, IT, Business Continuity, and regional/security leaders.
• Coordinate with contract security providers and GSOC/monitoring partners to align service expectations.
• Liaise with external stakeholders (Law Enforcement, Emergency Services) as appropriate.
• Provide input into SOC roadmap, staffing models, and capability development
• Monitor emerging threats and trends; recommend improvements to risk controls, coverage, and capabilities.
• Contribute to program communications, dashboards, and leadership updates.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level