Assistant Manager (Sales & Operations)

DL Myers•Timonium, MD

1d•$22 - $26•Onsite

About The Position

Are you a people-first leader who loves solving problems, coaching a team, and helping customers leave with the right solution? If you're looking for a stable, full-time career path with strong training, clear growth, and performance incentives-Batteries Plus is hiring an Assistant Manager (Sales & Operations) to help lead our Timonium store. This is a hands-on leadership role. You'll work directly with the Store Manager to drive sales performance, deliver an outstanding customer experience, and keep the store running smoothly. You'll also serve as the acting manager when needed-leading the floor, supporting the team, and ensuring standards are met. About Us Batteries Plus is the nation's leading battery, lighting, and power solutions provider-known for expert service and a "find a way" mindset. We started with batteries for every need (household, automotive, boating, power equipment) and have grown into key cutting/programming, phone and tablet repair, and lighting solutions. We have 700+ locations nationwide and are locally owned and operated , with multiple stores across South Central PA and Northern MD. Our mission is: "To create an outstanding customer experience by exceeding customer expectations in a way that clearly separates us from all competitors." We invest in our people with structured onboarding, real training, and clear advancement opportunities.

Requirements

High school diploma or equivalent
2+ years of retail sales/customer service experience
1+ year of shift lead, supervisor, or assistant manager experience preferred
Strong communication and multitasking skills
Comfortable with technology (POS systems, Microsoft tools, learning new systems)
Technical curiosity/aptitude (electronics/auto knowledge is a plus)
Valid driver's license with clean driving record
Ability to lift up to 50 lbs and work with small parts/components
Flexible availability including weekends (leadership coverage is required)

Nice To Haves

Experience in durable goods retail, automotive, electronics, or wireless/repair environments
Demonstrated success in sales + coaching others to hit goals
Interest in advancing into Store Manager roles

Responsibilities

Lead the Floor & Coach the Team
Provide shift leadership and set the pace for customer experience, sales behaviors, and productivity
Coach and develop Sales and Technician team members with real-time feedback and follow-through
Help onboard and train new hires so they ramp quickly and confidently
Build a strong team culture-positive, accountable, and customer-first
Drive Sales & Customer Experience
Lead by example in solution-based selling: ask great questions, recommend the right products/services, and close confidently
Promote and explain value-added services (key programming, device repair, batteries, lighting solutions, commercial programs)
Handle escalations and resolve customer concerns with empathy and a solutions mindset
Support store goals tied to sales, conversion, average ticket, and service attachment
Support Store Operations & Standards
Assist with opening/closing routines, cash handling, deposits, and daily execution
Support inventory accuracy: receiving, stocking, cycle counts, merchandising, and organization
Ensure store standards are met: cleanliness, safety compliance, and process consistency
Coordinate service work flow (repairs, key services, installs) to keep turnaround times strong
Act as Manager When Needed
Step into the acting manager role when the Store Manager is off-keeping operations smooth and the team focused