Assistant Manager, Sales Development - Renewal Sales

Kapitus

75d • $55,000 - $88,200

About The Position

As an Assistant Manager, Sales Development - Renewal Sales, you will support the senior management team in leading renewal sales functions while directly overseeing the Philippines-based VSS CRM1 team. The ideal candidate will have a strong background in the renewal sales process, proficiency in Salesforce, NICE, and other sales applications, and proven ability to coach, delegate, and motivate. In this role, you will drive team productivity and ensure quality performance that aligns with our company’s long-term vision.

Requirements

• Bachelor's degree preferred or equivalent work experience
• 1-2 years’ experience in sales or corporate management roles
• Experience conducting performance reviews
• Strong leadership, communication, and collaboration skills
• Competency with CRM software, Salesforce is preferred
• Knowledge of inventory management
• Experience with dialer systems, NICE preferred
• Ability to lead team-building initiatives

Responsibilities

• Oversee daily operations of the Philippines-based VSS CRM1 team, ensuring productivity and adherence to quality standards.
• Set clear goals, objectives, and expectations for the team.
• Coach, mentor, and motivate team members to foster a high-performing, collaborative environment.
• Conduct regular coaching sessions (individual and team) and provide opportunities for formal and informal development.
• Partner with Sales Trainers, senior leaders, and HR to refine training, growth, and succession plans.
• Monitor submissions to ensure accounts are sent to the appropriate lender with approved templates and language.
• Review declined submissions for eligibility for reconsideration.
• Ensure accounts eligible for marketplace waterfall are properly routed.
• Assign approvals according to partner requirements and preferred attribution.
• Oversee assigned calling lists to ensure follow-ups with accounts carrying active balances.
• Maintain limited CRM1 responsibilities to support business generation.
• Provide pipeline support to senior renewal team members through delegated calling lists.
• Monitor merchant communications to confirm submissions meet 'qualified' criteria.
• Collaborate with senior managers and directors on strategic plans, reporting team performance and progress.
• Fill in for senior managers as needed, including supervision, scheduling, and target management.
• Monitor quality assurance and escalate issues or system problems promptly.
• Assist with hiring, performance reviews, and compensation decisions.
• Lead performance management and accountability initiatives to meet and exceed company goals.
• Create an environment that consistently delivers excellent customer service while aligning with company culture.

Benefits

• Competitive Base Salary Range of $55,000-$88,200.
• Incentive Commission Compensation Plan – earned monthly
• Health Insurance: Comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare.
• 100% Company Paid Insurances: Basic short-term and long-term disability insurance, as well as vision insurance.
• Voluntary Insurance: Supplemental life insurance and enhanced short- and long-term disability coverage.
• Paid Maternity and Parental Leave: Company-paid maternity and parental leave.
• LifeBalance Program: Discounts on outdoor activities, the arts, health, and fitness.
• Plum Benefits Discount Program: Access exclusive discounts on shows, travel, car rentals, and more.
• Tuition Reimbursement: Up to $5,000 annually in tuition reimbursement.
• Transit Reimbursement: For all work-related travel.
• Paid Time Off & Sick Time
• Retirement Benefits: 401K plan with a 25% match on employee contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees