Assistant Manager - Ritz Hotel

TENDERLOIN NEIGHBORHOOD DEVELOPMENT CORPORATION • San Francisco, CA

89d • $25 - $28

About The Position

The Assistant Manager reports to the General Manager and supports them in managing the property's operations, policies, procedures and programs. The Assistant Manager ensures that the building is well-run and well-maintained, that the occupancy level is acceptable, and that the residents have a supportive environment. The Assistant Manager also oversees the tenant certifications on site, with guidance from the General Manager. The Assistant Manager must work well with the on-site support services staff and must be respectful and professional with residents, visitors, vendors, support services and staff. When the General Manager is not available, the Assistant Manager must provide leadership and direction to the staff.

Requirements

• Experience in serving diverse, low-income, and multi-ethnic communities with respect and empathy.
• Self-motivated and capable of solving problems independently.
• Proficient in verbal and written communication skills.
• Able to handle pressure situations with calmness and professionalism.
• Demonstrated knowledge of Microsoft Office programs such as Word, Excel and Outlook.
• Familiarity with the general management of subsidized housing programs.
• 6 months to 1 year experience in affordable programs completing Income Certifications.

Nice To Haves

• Associate degree, certificate of completion from a trade school and/or one or more years of related experience and/or training or equivalent combination of education and experience.
• Minimum of 1 year of supervisory experience.
• Certified HUD, Tax Credit Specialist, Low Income Tax Income (LIHTIC) designations and/or equivalents is a plus.
• Knowledge of Section 8 Housing Assistance Program practices and principles.
• Prior experience working in affordable housing, nonprofit residential property management.
• Property Management Software (Yardi, Boston Post, OneSite) knowledge a plus.
• Knowledge and understanding of budget management and facilities issues.
• Knowledge of building systems, property management, and housing quality standards.
• Certification or knowledge of high-rise fire safety guidelines.
• Knowledge and experience with TRACS software (if applying to a HUD building).
• Experience/Familiarity with the Tenderloin Neighborhood.
• Experience in conflict resolution, crisis intervention, resident relations.
• Knowledge of substance abuse and homelessness issues.
• Ability in a language other than English (ex. Spanish, Chinese, Tagalog, etc.)

Responsibilities

• Perform supervisory, administrative, and management tasks in the absence of the General Manager.
• Aid or conduct new resident lease orientations, certifications, and responsibilities.
• Conduct background checks on applicants and make recommendations for acceptance or rejection for the final approval by General Manager and Compliance.
• Interview prospective residents, show them vacant units, and explain how to use the equipment in the dwelling.
• Manage, interview, and prepare the initial and recertification process of tenants' income and family composition.
• Keep and monitor lease and accounting records, accounts receivable/delinquency records, and eviction notices.
• Coordinate maintenance work orders.
• Inspect apartments and grounds for maintenance and repair needs.
• Attend and take part in professional activities, meetings, organizations, regulatory agency meetings or inspections, as needed.
• Submit the required internal and external reports.
• Collaborate and partner with internal and external partners to ensure the property's success.
• Manage the day-to-day administration of the property office, ensuring the office is clean, professional and well-organized.
• Answer telephones courteously and efficiently.
• Sort, distribute, open and answer mail daily in the absence of the Desk Clerk.
• Responsible for the inventory and order of administrative supplies and equipment as needed.
• Maintain files, records, rental agreements and other documents in an orderly manner.
• Schedule maintenance repairs, generate and file work orders and follow-ups as appropriate.
• Maintain a businesslike and professional appearance.
• Be always available by cell phone for emergencies as needed for Desk Clerks.
• Assist the General Manager with special projects and administrative tasks.
• Collect rent and account for monies collected, ensuring prompt collection of subsidies and tenant receivables.
• Manage resident evictions and stipulations in compliance with court order as directed by General Manager.
• Prepare and complete resident initial and re-certifications, ensuring compliance with LIHTC and other program rules.
• Respond to all tenant requests in a prompt and courteous manner.
• Address tenant complaints and incident reports promptly and professionally.
• Build positive and respectful relationships with all tenants.
• Resolve conflicts with competence and empathy.
• Assist in enforcing property rules and regulations, lease and lease addendums, and document and report any violations.
• Directly supervise desk clerks, including recruiting and hiring for vacant positions, approving timesheets, and preparing employee performance evaluations.

Benefits

• Equal Opportunity Employer
• Compliance with the San Francisco Fair Chance Ordinance (August 13, 2014)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees