Assistant Manager, Ristorante del Lago ($60,000 - $65,000 annual salary)

The Broadmoor Hotel's Talent Acquisition Team•Colorado Springs, CO

19h•$60,000 - $65,000

About The Position

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. Find your home in one of our world-class restaurants, where you can further develop your talents and collaborate with the industry’s finest Chefs, Sommeliers and Service Professionals. Our employees represent The Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about The Broadmoor here. What you will be doing: Support daily front-of-house operation to ensure a seamless, high-end guest experience in alignment with luxury hospitality standards. Lead and supervisor service teams during service hours, providing on-the floor direction, support, and coaching. Uphold and enforce service protocols, grooming standards, and brand guidelines to maintain a refined and consistent guest environment. Act as a key point of contact for guest relations, handling special request, feedback, and complaints with professionalism and discretion. Monitor reservation flow, floor plans, and guest pacing using platforms like reserve to optimize seating and table turns. Collaborate with kitchen and bar leadership to ensure smooth communication and timely service execution. Participate in pre-shift briefings and lead team line-ups to communicate daily goals, VIPs, menu changes and service priorities. Assist in the recruitment, training, and development of front-of-house staff to build a knowledgeable, guest-focused team. Oversee opening and closing procedures, including cash handling, shift reporting, and service checklists. Ensure compliance with health, safety, and sanitation regulations, as well as all company policies. Contribute to maintaining inventory, ordering supplies, and managing cost in collaboration with the manager. Lead by example with presence, poise, and commitment to delivering exceptional hospitality. Maintain comprehensive knowledge of food products and preparation, trends, wine, and beverages while abiding and enforcing Colorado liquor laws. Responsible for restaurant finances including budgeting, inventory, and growth of revenue streams. Maintain accountability for ordering and maintaining proper inventory levels of all equipment and supplies utilizing the appropriate requisition systems. Ensure proper cash handling and accounting procedures are upheld. Develop and implement programs to grow all revenue streams. Review and respond to all financial reports and tools. Conduct pricing reviews as necessary and make pricing recommendations. Assist in preparing budgets and forecasts. Maintain knowledge of, abide by, and enforce Colorado liquor laws. Oversee the required and necessary maintenance and sanitation programs. Follow through on guest satisfaction and proper handling of guest comments. Coordinate with conference and sales departments in the planning and execution of private events. Coordinate with food and beverage public relations and marketing manager’s to plan all marketing and promotional plans. Coordinate with the restaurant chef, and stewarding team daily to assist in maintaining appropriate staffing and product levels. Willingness to work in a fast-paced, team-oriented environment. Uphold and abide by all Broadmoor policies, procedures, and safety guidelines (including grooming standards). This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

Requirements

High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
Supervisory experience, especially in a restaurant setting, preferred.
Experience with Microsoft Office suite (Word, Excel, Outlook).
Occasional heavy lifting (up to 50 lbs) with a work environment that may be indoors and outdoors at times.
Ability to uphold and abide by all Broadmoor policies, procedures, and safety guidelines.
Enthusiastic, friendly, and energetic team member who works well with others
Strong interpersonal communication skills.

Responsibilities

Support daily front-of-house operation to ensure a seamless, high-end guest experience in alignment with luxury hospitality standards.
Lead and supervisor service teams during service hours, providing on-the floor direction, support, and coaching.
Uphold and enforce service protocols, grooming standards, and brand guidelines to maintain a refined and consistent guest environment.
Act as a key point of contact for guest relations, handling special request, feedback, and complaints with professionalism and discretion.
Monitor reservation flow, floor plans, and guest pacing using platforms like reserve to optimize seating and table turns.
Collaborate with kitchen and bar leadership to ensure smooth communication and timely service execution.
Participate in pre-shift briefings and lead team line-ups to communicate daily goals, VIPs, menu changes and service priorities.
Assist in the recruitment, training, and development of front-of-house staff to build a knowledgeable, guest-focused team.
Oversee opening and closing procedures, including cash handling, shift reporting, and service checklists.
Ensure compliance with health, safety, and sanitation regulations, as well as all company policies.
Contribute to maintaining inventory, ordering supplies, and managing cost in collaboration with the manager.
Lead by example with presence, poise, and commitment to delivering exceptional hospitality.
Maintain comprehensive knowledge of food products and preparation, trends, wine, and beverages while abiding and enforcing Colorado liquor laws.
Responsible for restaurant finances including budgeting, inventory, and growth of revenue streams.
Maintain accountability for ordering and maintaining proper inventory levels of all equipment and supplies utilizing the appropriate requisition systems.
Ensure proper cash handling and accounting procedures are upheld.
Develop and implement programs to grow all revenue streams.
Review and respond to all financial reports and tools.
Conduct pricing reviews as necessary and make pricing recommendations.
Assist in preparing budgets and forecasts.
Maintain knowledge of, abide by, and enforce Colorado liquor laws.
Oversee the required and necessary maintenance and sanitation programs.
Follow through on guest satisfaction and proper handling of guest comments.
Coordinate with conference and sales departments in the planning and execution of private events.
Coordinate with food and beverage public relations and marketing manager’s to plan all marketing and promotional plans.
Coordinate with the restaurant chef, and stewarding team daily to assist in maintaining appropriate staffing and product levels.
Willingness to work in a fast-paced, team-oriented environment.
Uphold and abide by all Broadmoor policies, procedures, and safety guidelines (including grooming standards).

Benefits

Employees are offered expansive benefits including Health & Dental, 401k, local discounts.
As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume