Assistant Manager - Retail Store Operations FT (32965)

Goodwill San Antonio•New Braunfels, TX

2d•$45,000 - $45,000•Onsite

About The Position

Goodwill San Antonio is an entrepreneurial non-profit dedicated to Fighting Poverty and Creating Opportunity. The organization provides employees with opportunities to innovate, grow, and develop new skills, while generating revenue that funds both employee and community programs. It is a diverse and inclusive organization focused on facilitating personal and professional growth for its employees, particularly those who may have experienced barriers to successful employment. Goodwill strives to maximize the value of each employee’s work and each donor’s donation to benefit the community and environment, recirculating millions of pounds of used goods that would otherwise end up in landfills. Through its Good Careers Academy and Good Careers Centers, Goodwill helps change lives by delivering education and meaningful job placement. The organization offers diverse career opportunities in retail, production, warehouse, logistics, customer service, career services, technology, document imaging, grounds maintenance, janitorial, and facilities maintenance, often partnering with government agencies. Goodwill prioritizes internal promotion and employee growth, offering personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, and tuition reimbursement. The Assistant Manager, reporting to the General Manager/Retail Store Operations, co-leads retail store teams and co-manages effective store and donation operations to meet or exceed all established goals. This position is responsible for ensuring the safety of team members and customers, prioritizing the delivery of mission services to team members, providing excellent customer service, and properly safeguarding and handling customer donations to maximize their value to the mission.

Requirements

High School diploma
Minimum 3 years’ experience supervising production and/or retail operations using standardized quality and productivity processes to achieve revenue, productivity, net income and other key performance goals for the organization
Intermediate Microsoft Office skills in Word, Excel and Outlook
Lift up to 40 pounds in support of donation and production areas
Must be able to meet the physical requirements of the position
For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business

Nice To Haves

Some college strongly preferred
Bachelor’s degree in management, operations or similar field a plus
Experience in non-profits and human services work environments a strong plus

Responsibilities

Understand and commit to mission services delivery to retail team members as a high priority in store operations.
Work collaboratively with life skills coaches and HR to perform this mission.
Establish a culture of safety, ethics and quality within all levels of the retail and donation store operations.
Provide leadership, training, guidance and support to team members that foster continuous learning and improvement in performance of the individual and the store.
Build retail store success by properly selecting, training, mentoring and developing employees.
Ensure personal leadership is focused first on people and mission.
Build strong teamwork throughout store operations.
Be attentive to turnover, encouraging positive movement for employees, whether inside or outside Goodwill.
Minimize no-call/no-show behaviors through effective individual employee communications.
Engage employees through servant leadership and modeling of expected work ethic.
Take professional interest in employees’ needs to develop them and facilitate positive change as needed.
Develop and deploy effective staffing models and scheduling procedures to achieve the most effective and efficient retail sales operations.
Monitor and ensure course corrections.
Hold teams accountable to high customer service and cleanliness standards at all times.
Take immediate action to correct deficiencies and communicate with sense of urgency and pride in maintaining high standards.
Achieve or exceed budgeted revenue, net income, E/R and all other goals and assigned metrics.
Provide detailed variance analysis for any under-performance with structured improvement plans.
Follow through with people and process adjustments, setting a continuous improvement expectation for team members and managers.
Meet high quality standards consistently.
Ensure standardized merchandising, sales and production procedures are trained and followed, and that the sales and production areas are efficiently staffed to meet goals that keep the sales floor fully stocked with quality goods.
Train and expect delivery of strong customer service and work ethic at each donation location.
Take a proactive role in protecting the organization’s assets and resources by appropriately controlling expenses.
To minimize shrinkage, monitor regular audits and direct observation procedures, and take immediate corrective action as needed.
Champion regular communications with all employees to ensure current information about Goodwill’s initiatives, programs, benefits, announcements, goals, progress against goals, expectations and accountabilities are broadly known.
Work closely and collaboratively with Logistics and Transportation to maximize store operations efficiency.
Develop and maintain skills of all team members through continuous OJT and completion of formal training programs, with special attention to safety training.
Foster continuous performance and development discussions between supervisors and team members.
Prepare and deliver timely performance appraisals for direct reports, and ensure performance appraisals are completed on time and in a quality manner.
Coordinate with Human Resources to administer rewards and recognition, promotions, transfers, corrective actions or dismissals in accordance with the organization’s policies and applicable laws.
Respond quickly and appropriately to emergency calls during and after store hours.