Assistant Manager Retail Operations

Richemont • New York, NY

41d • $80,000 - $100,000

About The Position

The story of Cartier is founded on curiosity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 10,000+ colleagues of more than 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison's heritage by pushing the boundaries of creativity and innovation. At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Assistant Manager, Retail Operations
Cartier │ New York
Job mission
The Assistant Manager, Retail Operations supports the implementation of retail initiatives and ensures the consistent application of retail policies across Cartier North America. This role works closely with boutiques, regional operations, and the Retail Operations Manager to provide day-to-day policy guidance, track actions, and support audits. The position helps reduce operational risk, maintain policy accuracy, strengthen compliance culture within the network and manage retail operations related projects.

Requirements

• Bachelor's degree in business, operations, or related field preferred.
• 2-4 years of retail operations or compliance experience.
• Organizational skills and attention to detail.
• Clear communication and interpersonal abilities.
• Ability to work collaboratively across teams and manage multiple priorities.
• Proficiency in Microsoft Office Suite.

Nice To Haves

• Luxury retail experience a plus.
• Boutique experience.
• Familiarity with project management or workflow tools desirable

Responsibilities

• Assist in the rollout, communication, and maintenance of boutique procedures and guidelines.
• Provide timely support to boutiques and field teams on compliance and retail operations questions and clarifications.
• Coordinate boutique audit logistics, documentation, and follow-up actions in partnership with the Manager.
• Lead retail operations projects in accordance with the Manager.
• Manage retail operations tracking tools, databases, and reports.
• Consolidate audit findings and follow up with boutiques to ensure timely closure.
• Support the preparation of compliance KPI dashboards and presentations.
• Ensure boutiques have access to updated policies, SOPs, and compliance materials.
• Liaise with regional operations and training teams to identify needs or knowledge gaps.
• Coordinate communication with boutiques and escalate issues to the Manager when required.
• Responsible for the NSPO and centralized tools (id: Yext, etc.).
• Partner with the Manager to distribute policy communications and updates.
• Support the organization of compliance-related training, meetings, and projects.
• Assist in continuous improvement initiatives to simplify and strengthen retail operations.

Benefits

• We care about our associate's health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of wellness and work-life balance, our package includes a wellness reimbursement benefit and paid time off.
• We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees