Assistant Manager, QA

Redwood Credit Union•Napa, CA

2d•Onsite

About The Position

Redwood Credit Union is seeking an Assistant Manager of Quality Assurance (Functional & Automation) who will help ensure RCU’s digital and enterprise solutions deliver a reliable, secure, and positive experience for Members. This role blends hands-on functional testing expertise with leadership in test automation, while managing and mentoring QA team members. The Assistant Manager partners closely with internal technology teams to embed quality throughout the delivery lifecycle. At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Requirements

Functional testing experience for complex business workflows.
Automation tools (e.g., Playwright, Selenium, Cypress).
API testing (e.g., Postman, REST APIs).
Familiarity with Microsoft-based development and testing tools.
Understanding of IT operations and Release Management practices.
Strong collaboration, communication, and problem-solving skills.
Combination of education and experience equivalent to a bachelor's degree.
Minimum of six years of quality assurance experience with a mix of functional and automation testing.
Prior management experience leading or mentoring QA team members is required.

Nice To Haves

Experience in financial services or other regulated environments preferred.

Responsibilities

Lead and Manage QA team with a balance of functional testing and Automation for testing efforts across digital banking and enterprise systems.
Own QA delivery for assigned initiatives, ensuring quality, security and regulatory expectations are met prior to release.
Ensure comprehensive test coverage including functional, regression, integration, and UAT support.
Design, build, and maintain automated tests for Web, API, and system integrations.
Partner with external vendors, internal technology teams, and business partners to support release readiness and production stability.
Establish QA standards, quality metrics, and continuous improvement practices.
Coach, mentor, and support the development of QA team members.
Ensure testing processes align with regulatory, audit, and security requirements.
Communicate testing status, risks, and quality outcomes to stakeholders.
Establish strong partnership across Technology and Business Teams.

Benefits

Competitive medical, dental, and vision insurance, mental health offerings
Employee performance incentive plan
Salary Advancement– Merit increase based on performance
401(k) program with employer match
Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
RCU employees are eligible for a 1% discount on all recreational or boat loan products
2% discount off Visas and LOC Loans through RCU
0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
0% interest on garment, fitness, or home office equipment loan of up to $500
100% financing for employee purchased homes!