Assistant Manager, Publisher Services

Simon & Schuster•New York, NY

About The Position

Simon & Schuster was named to Forbes magazine list of America's Best Mid-Size Employers 2022. Simon & Schuster is a global leader in general interest publishing, dedicated to providing the best in fiction and nonfiction for readers of all ages, and in all printed, digital and audio formats. Its distinguished roster of authors includes many of the world's most popular and widely recognized writers, and winners of the most prestigious literary honors and awards. It is home to numerous well-known imprints and divisions such as Simon & Schuster, Scribner, Atria Books, Gallery Books, Pocket Books, Adams Media, Simon & Schuster Children's Publishing and Simon & Schuster Audio and international companies in Australia, Canada, India and the United Kingdom, and proudly brings the works of its authors to readers in more than 200 countries and territories. For more information visit our website at www.simonandschuster.com. This role in S&S Publisher Services will be responsible for supporting Simon & Schuster’s distribution client publisher division. The role will report to the Director of Client Publishing Operations and will work closely with, and provide administrative and operational support to, the operations and client services teams internally, as well as key contacts at independent publisher clients. The Assistant Manager will be instrumental in providing exceptional service to our diverse roster of independent client publishers and the position will offer growth and exposure to a wide range of publishing job functions and departments.

Requirements

Exceptional organizational and time management skills with the ability to manage multiple priorities across various projects
Strong written and verbal communication, highly developed interpersonal skills, and comfort communicating with stakeholders across levels, groups, and departments
A desire to learn quickly and continuously
A passion for book publishing, with 1–3 years of relevant work experience preferred

Nice To Haves

Experience with Airtable and Excel is preferred

Responsibilities

Provide operational support and assistance to client publishers on S&S systems and processes, including responding to technical or process-related inquiries, routing tickets, managing systems access, etc.
Support the new client onboarding process, including portal set up and access, metadata review and ingestion, and client training
Manage the Distribution Client Services email inbox and send client-facing communications
Collaborate across departments to support client and client services team needs
Provide support to new strategic initiatives including, but not limited to, improving client tools, developing new resources to serve clients, and implementing and continuously refining systems and processes
Contribute to client resources such as a monthly newsletter, wiki articles, and programming
Maintain accurate and up-to-date client information across internal systems and databases
Assist in coordination and logistics of client sales conferences and meetings
Manage a range of recurring reports for the client and operations teams