Assistant Manager, Projects and Rapid Response (7:00 p.m. - 3:30 a.m. Monday-Friday)

Wake Forest University • Winston Salem, NC

85d

About The Position

This position oversees and manages custodial operations and directly supervises two or more custodial supervisors. The role involves participating in hiring and training, evaluating custodial staff and supervisors, and performing inspections in all areas on a scheduled basis to facilitate necessary corrective action. The position aims to establish and maintain the highest achievable custodial cleaning program commensurate with available resources.

Requirements

• AS/AA degree plus three years of experience in operations and supervision, or an equivalent combination of education and experience.
• Working knowledge of custodial practices, supplies, and equipment related to campus Facilities.
• Strong organizational skills including prioritizing, keeping track of information or work in progress, ensuring accuracy, multi-tasking, flexibility, and handling interruptions appropriately.
• Ability to supervise and direct custodial supervisors and other personnel daily.
• Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
• Knowledge of related safety and sanitation standards for Custodians. Ensures compliance with OSHA/ ADA.
• Ability to practice effective oral and written communication skills with strong interpersonal skills.
• Ability to communicate with diverse populations, including students, faculty, staff, and visitors.
• Proficiency in computer use, including Google Suite, Microsoft Office (Word, Excel, and PowerPoint), and other relevant software.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to operate and drive golf carts and other vehicles.
• Valid driver's license with good driving record; must be insurable.
• Ability to adapt quickly and accept change.
• This position may be designated as essential personnel to support business continuity during campus emergencies, disasters, or other special needs as directed by management.

Responsibilities

• Responsible for leadership, staffing, and management of personnel.
• Oversees custodial cleaning operations under the direction of the manager of custodial services.
• Counsels with supervisors and building leads as needed to discuss problem areas and identify means for improvement.
• Participates with other members of the management team and University partners in planning and designing new programs, projects, summer floor care, etc.
• Performs inspections and coordinates with the necessary departments to meet the customer's expectations and timelines.
• Coordinates campus projects with other managers to ensure expectations are met.
• Ensures that outside contractors are properly supervised.
• Keeps current on techniques and cleaning methods to ensure the cleanliness and hygiene of campus interiors.
• Promotes cooperation and commitment within the team to achieve goals and deliverables.
• Visits with faculty and students who may be experiencing a housekeeping problem and facilitates corrective action.
• Manages and maintains close working relationships with personnel from other departments regarding modifications, summer maintenance programs, and custodial-related service issues.
• Establishes long and short-range goals for each of the activities managed.
• Oversees other special projects as directed by management.
• Performs other related duties as assigned.

Benefits

• Full time position

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Associate degree