About The Position

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. The Assistant Manager Store Operations is responsible for supervising and coordinating the activities of employees, ensuring that customer needs are met while maintaining a positive and friendly atmosphere in the store.

Requirements

  • High School or equivalent experience.
  • One year or more of retail experience including performing the duties of an Assistant Manager.
  • Ability to solve practical problems and interpret instructions.
  • Ability to perform arithmetic calculations involving fractions, decimals, and percentages.

Nice To Haves

  • Experience in a supervisory role.
  • Knowledge of retail market trends and merchandising techniques.

Responsibilities

  • Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
  • Generates a friendly atmosphere by encouraging employees to greet and speak to customers.
  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
  • Assists customers by escorting them to products, securing out-of-reach items, and loading/unloading heavy items.
  • Answers the telephone promptly and provides friendly, helpful service to customers who call.
  • Oversees proper training, handles employee issues, and coordinates disciplinary procedures when necessary.
  • Ensures compliance with store accounting procedures and reports potential problems.
  • Oversees building/ground maintenance and all store sanitation and cleanliness.
  • Assists in forecasting and reviewing the store labor schedule.
  • Evaluates employee performance to recommend personnel actions.
  • Trains and enforces safety procedures to provide a safe work environment.
  • Directs the ordering of merchandise in their respective areas.
  • Confers with employees and assists in solving problems affecting job duties.
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