Assistant Manager - Optical

National Vision-posted about 1 year ago
Full-time • Entry Level
Estero, FL
Health and Personal Care Retailers
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The Assistant Manager - Optical at Eyeglass World is responsible for driving sales and performance goals while ensuring exceptional customer service. This role involves supervising store associates, maintaining relationships with associated doctors, and overseeing store operations to meet National Vision standards. The Assistant Manager will also assist in recruiting and training staff, as well as managing store promotions and visual merchandising.

  • Drive and achieve profit, sales and performance goals according to National Vision standards.
  • Monitor sales results against budgeted.
  • Ensure all store associates achieve and maintain the highest level of customer service.
  • Maintain awareness of same day service using 'Ready When Promised' production board.
  • Communicate with the General Manager, District Manager, and Corporate Office and provide store reporting as required.
  • Develop and maintain a good working relationship with doctor(s) associated with the store and serve as liaison between doctor and store personnel.
  • Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
  • Supervise and motivate Optician/Sales Associates and ensure the timely completion of day-to-day functions.
  • Assist the General Manager with balancing staffing to store volume.
  • Assist in recruiting, selecting and retaining a high caliber staff.
  • Motivate associates to exceed performance standards.
  • Optical sales experience.
  • Supervising experience is preferred.
  • Proficient computer skills.
  • Proven ability to lead, coach and build associate relationships.
  • Sound understanding of store operations and standards for success.
  • Strong communication skills (both oral and written) for effective management of teams.
  • Exceptional customer service skills.
  • Able to present clear and concise information and respond to questions from managers, associates, and customers.
  • Strong organizational skills for planning work and continuously monitoring progress towards goals.
  • Ability to analyze, create, and understand financial reports.
  • Demonstrated ability to analyze and solve problems of varied scope.
  • Competitive compensation including bonus potential.
  • Comprehensive benefits package including health and dental insurance.
  • 401k retirement savings with company match.
  • Flex spending account.
  • Paid personal time off.
  • Paid company holidays.
  • Parental leave.
  • Employee eyewear discount.
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