Assistant Manager - Optical

National Vision•Fairview Heights, IL

10h•Onsite

About The Position

America's Best is part of National Vision, one of the largest optical retailers in the United States, with over 1,000 stores. Each location combines eyewear and eye care into one excellent experience at a single low price. At National Vision, the belief is that everyone deserves to see their best to live their best, by making quality eye care and eyewear more affordable and accessible. Assistant Eyeglass Managers oversee the daily operations of the stores, including personnel management and inventory control, to ensure a positive customer experience from start to finish and keep associates happy. The role offers Sundays off.

Requirements

Optical sales experience.
Proven ability to lead, coach and build associate relationships.
Sound understanding of store operations and standards for success.
Strong communication skills (both oral and written) for effective management of teams.
Exceptional customer service skills.
Strong organizational skills for planning work and continuously monitoring progress towards goals.
Ability to analyze, create, and understand financial reports.
Demonstrated ability to analyze and solve problems of varied scope.

Nice To Haves

Supervising experience

Responsibilities

Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
Optimize and oversee the eyeglass department to ensure efficiency and compliance with company’s policies and operational guidelines.
Convey a commitment to providing outstanding customer service and ensure all associates do the same.
Ensure quality standards are met. Review remakes and enforce policies to ensure compliance.
Communicate with the General Manger, District Manager, and Corporate Office and provide store reporting as required.
Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
Supervise and motivate Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
Assist the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
Motivate associates to exceed performance standards.