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The position involves monitoring and achieving profit, sales, and performance goals, including reviewing the P&L. The role requires optimizing and overseeing the eyeglass department to ensure efficiency and compliance with the company's policies and operational guidelines. A commitment to providing outstanding customer service is essential, and the individual must ensure that all associates uphold this standard. Quality standards must be met, with responsibilities including reviewing remakes and enforcing compliance policies. Communication with the General Manager, District Manager, and Corporate Office is necessary, along with providing required store reporting. The role also involves ensuring that store promotions, advertising, and visual merchandising are effectively implemented and that all associates and doctors are informed of current promotions. Supervising and motivating Opticians and CL Sales associates, as well as ensuring the timely completion of day-to-day functions, is a key responsibility. Additionally, the individual will assist the General Manager with forecasting staffing needs and recruiting, selecting, and retaining high-caliber staff while motivating associates to exceed performance standards.
