This job is closed
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About the position
The position involves monitoring and achieving profit, sales, and performance goals, including reviewing the P&L. The role requires optimizing and overseeing the eyeglass department to ensure efficiency and compliance with the company's policies and operational guidelines. A commitment to providing outstanding customer service is essential, and the individual must ensure that all associates uphold this standard. Quality standards must be met, with a focus on reviewing remakes and enforcing compliance policies. Communication with the General Manager, District Manager, and Corporate Office is necessary, along with providing required store reporting. The individual will also ensure that store promotions, advertising, and visual merchandising are effectively implemented and that all associates and doctors are informed of current promotions. Supervising and motivating Opticians and CL Sales associates, as well as ensuring the timely completion of daily functions, is a key responsibility. Additionally, the role involves assisting the General Manager with forecasting staffing needs and recruiting, selecting, and retaining high-caliber staff. Motivating associates to exceed performance standards is also a critical aspect of this position.
Responsibilities
- Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
- Optimize and oversee the eyeglass department to ensure efficiency and compliance with company's policies and operational guidelines.
- Convey a commitment to providing outstanding customer service and ensure all associates do the same.
- Ensure quality standards are met. Review remakes and enforce policies to ensure compliance.
- Communicate with the General Manager, District Manager, and Corporate Office and provide store reporting as required.
- Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
- Supervise and motivate Opticians and CL Sales associates (in some stores the Receptionist) and ensure the timely completion of day-to-day functions.
- Assist the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
- Motivate associates to exceed performance standards.
