Assistant Manager Operations

IATA • Miami, FL

6d • Hybrid

About The Position

Reporting to the CNS Key Account Manager, the Assistant Manager, Operations, is responsible for the day‑to‑day management of CNS collections and operational support. This role ensures consistent and effective communication and coordination with both internal teams and external stakeholders to maintain smooth operational performance. The Assistant Manager also supports the CNS Key Account Manager with ongoing projects, process improvements, and the implementation of new initiatives.

Requirements

• University degree in a business-related field.
• Strong attention to detail.
• Minimum one year of experience in accounting, accounts payable or accounts receivable.
• Proficiency in Excel and Word.
• Excellent written and verbal communication skills in English and Spanish as this role interacts directly with our members.

Nice To Haves

• Understanding of transportation industry, specifically air cargo.
• Fluency in Salesforce and Casslink.

Responsibilities

• Support the day-to-day management of operational activities related to queries, endorsement changes, and operational implementations including Flexpay, credit card settlement and CASSlink.
• Serve as a primary point of contact for all collections and settlement cases.
• Monitor rejected ACH collections and aging balances.
• Follow up on and clear aging and unidentified balances.
• Provide R&S Department with information to support the HAR (audit item).
• Perform any other tasks assigned by the direct supervisor.

Benefits

• continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities.
• We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level