Assistant Manager of Technology Innovation & Data
About The Position
The Assistant Manager of Technology Innovation & Data supports the Director of Technology Innovation & Data in ensuring the efficient operation, security, and reliability of all hotel technology systems—including computer networks, servers, guest-facing technologies, and communication systems. This role plays a critical part in providing uninterrupted service across the property by managing system performance, supporting administrative users, and delivering high‑quality technical assistance to both colleagues and guests. As a key partner to operational and administrative departments, the Assistant Manager of Technology Innovation & Data helps maintain Four Seasons’ core technology standards, supports the implementation of new systems, and upholds the integrity of the hotel’s network and data environment.
Requirements
- College education in Information Technology or equivalent experience required.
- At least three years of IT experience in a hotel or resort environment.
- Strong networking background; MCSE certification or equivalent knowledge preferred.
- Experience supporting complex networks, servers, and enterprise applications.
- Strong knowledge of systems security, backups, recovery processes, and incident response.
- Excellent interpersonal and communication skills—the ability to support users at all levels.
- High level of integrity, professionalism, and commitment to service.
- Strong analytical and problem-solving abilities with a proactive, solutions‑focused mindset.
- Ability to work safely, prudently, and in an organized manner.
- Ability to work a flexible schedule, including after-hours system support when required.
- U.S. work authorization required.
Nice To Haves
- Familiarity with basic accounting principles is a plus.
Responsibilities
- Ensure the availability, reliability, and smooth operation of critical hotel systems, including PMS, POS, HSIA, PABX, Call Accounting, and all related platforms.
- Provide day‑to‑day systems administration support, including user account setup, configuration, troubleshooting, and documentation.
- Assist in managing server infrastructure, network performance, OS upgrades, system backups, and recovery procedures.
- Maintain and promote adherence to Four Seasons IT Core Standards and technology guidelines.
- Support desktop systems, operating systems, productivity software, security tools, and system patches.
- Deliver high-quality technical support to internal users and guests, including meeting rooms and conference services.
- Assist in managing system security, firewall tools, VPN connectivity, and network protection protocols.
- Support the coordination and rollout of new technology initiatives, system upgrades, and corporate IT projects.
- Assist with vendor relations, third‑party support, and maintenance contracts.
- Provide 24/7 support for mission‑critical systems on a rotating basis.
- Collaborate with Finance, Operations, and other hotel departments to ensure technology solutions meet business needs.
- Maintain positive and professional relationships with department leaders, corporate IT, and Regional IT teams.
- Perform additional duties assigned by the Director of IT or Director of Finance.
Benefits
- Competitive salary, wages, and a comprehensive benefits package.
- Excellent training and development opportunities through Four Seasons.
- Complimentary accommodation at other Four Seasons Hotels and Resorts.
- Complimentary dry cleaning for employee uniforms.
- Complimentary employee meals.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
