Assistant Manager of Technology Innovation & Data

Four Seasons-posted 7 months ago
Full-time • Mid Level
Naples, FL
Accommodation
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The Assistant Manager of Technology Innovation & Data is responsible for supporting the efficient operation, maintenance, and security of all computer systems, networks, and data/voice communication infrastructure across the property. This role ensures seamless daily technology operations, assists with system upgrades and troubleshooting, and supports users in maintaining the highest levels of functionality and service. The ideal candidate combines strong technical skills with a proactive, service-oriented mindset.

  • Be part of the pre-opening team!
  • Maintain professional and collaborative relationships with all hotel departments and corporate teams.
  • Support hotel staff and guests with technology-related needs, ensuring a high level of service and responsiveness.
  • Ensure 24/7 availability and operational stability of critical systems, including property management, point of sale, and communication platforms.
  • Administer user accounts, system configurations, and security protocols to ensure proper system access and data integrity.
  • Monitor and support server and network infrastructure, including performance, updates, and troubleshooting.
  • Provide desktop support for operating systems and business applications, including software updates and patch management.
  • Coordinate with third-party vendors for service delivery, issue resolution, and technology upgrades.
  • Support systems related to back office, sales and catering, and human resources, ensuring operational continuity across departments.
  • Participate in technology rollouts, acquisitions, and other large-scale IT initiatives at the property level.
  • Uphold and implement brand technology standards and best practices across all systems and processes.
  • Manage system backups, recovery procedures, and antivirus/security tools to ensure business continuity.
  • Provide technical support for meeting spaces, conference services, and in-room guest internet access where applicable.
  • Contribute to IT budgeting, documentation, and planning for both capital and operational expenditures.
  • Assist with ongoing improvements to network infrastructure, security, and failover systems.
  • Perform additional duties as assigned by IT and Finance leadership.
  • College degree in Information Technology or a related field, or equivalent work experience.
  • Minimum of three years of experience in hotel IT operations.
  • Experience in fine dining or luxury hospitality environments is required.
  • Strong working knowledge of IT systems and infrastructure within a hotel setting.
  • Proficient in operating computer equipment and relevant hotel systems (e.g., PMS, POS, network infrastructure).
  • Excellent verbal and written communication skills in English.
  • Lucrative salary!
  • Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
  • Time off plans starting on the day of hire!
  • An opportunity to be a part of a cohesive team in an inclusive work environment!
  • Complimentary and discounted hotel stays around the world!
  • Wellbeing and mental health initiatives and focused company!
  • Embracement and promotion of diversity in our workplace!
  • Complimentary employee meals and beverages!
  • Tuition reimbursement!
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