Assistant Manager of Perishables

Hy-Vee-posted 10 months ago
Full-time • Entry Level
Fitchburg, MA
Food and Beverage Retailers
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At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. The Assistant Manager Store Operations; Assistant Manager Perishables; Assistant Manager Health Wellness Home is responsible for supervising and coordinating the activities of employees, ensuring that customer's needs are met.

  • Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
  • Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers.
  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, and making note of customer suggestions or requests.
  • Answers the telephone promptly and provides friendly, helpful service to customers who call.
  • Responsible for perpetuating the fundamental values of the Hy-Vee culture.
  • Oversees proper training, handles employee issues, and coordinates disciplinary procedures when necessary.
  • Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands.
  • Ensures the store standards for customer service, employee relations, and overall departmental profitability are met.
  • Ensures compliance with store accounting procedures and reports potential problems.
  • Oversees building/ground maintenance and all store sanitation and cleanliness.
  • Uses and understands all hardware and software technology in the store.
  • Assists in forecasting and reviewing the store labor schedule.
  • Evaluates employee performance to recommend personnel actions.
  • Trains and enforces safety procedures to provide a safe and healthy work environment.
  • Directs the ordering of merchandise in their respective areas.
  • Coordinates compliance of employees with established policy/law, security, sales, and record keeping procedures.
  • Assists with replenishing shelf product, designs and constructs displays.
  • Confers with employees and assists in solving problems affecting job duties.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and works expected number of hours.
  • High School or equivalent experience.
  • One year or more of retail experience including performing the duties of an Assistant Manager.
  • Ability to solve practical problems; variety of variables with limited standardization.
  • Ability to do arithmetic calculations involving fractions, decimals, and percentages.
  • Possess the ability to interview to obtain basic information and guide people.
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