Assistant Manager of Operations (Plasma Center)

ImmunoTek Bio Centers•Wilmington, DE

About The Position

Lead, Inspire, and Make an Impact! Are you ready to thrive in a fast-paced environment where you can help save lives and make a real difference in your community? Join our team as we advance plasma therapy while fostering a positive, collaborative culture. Be a leader who develops high-quality teams, inspires growth, and drives success. We offer a comprehensive benefits package designed to support your health, financial security, and work-life balance. Click on the link below to review our benefits 2025 Immunotek Benefits Required Shift Availability: Essential Job Responsibilities and Duties Note: This position is categorized as an Assistant Manager in Training, non-exempt/hourly while in training status. The category will be changed to exempt/salary and the title will be changed to Assitant Manger of Operations upon successful completion of training. Responsible for all aspects of the donor center in the absence of the Center Manager Responsible to be proficient in all areas of the donor collection process. Ensures compliance with all federal, state, local, and company-specific rules, regulations, and practices related to the quality and safety of products, donors, and employee Work with center leadership to develop action plans to maximize center efficiency Responsible for all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination, and the maintenance of all personnel records Determine the adequacy and adjust inventory levels of all goods and supplies necessary for the operation of the donor center Construct and submit timely and accurate reports on a daily/weekly/monthly or as required basis Collaborate with the training department to ensure that staff training is facilitated and training goals are met Develop and implement active donor recruitment advertising campaigns to improve production levels Manage and develop talent within the donor center. Participates in the selection of new staff for the donor center Participate in the interviewing of center staff and assists in the selection of center staff Work collaboratively with staff, peers, and management to achieve business goals. Communicate continuously and resolves conflicts proactively Provide timely feedback on performance and initiates disciplinary action when necessary Participate in the evaluation and review of center staff Direct and monitor the performance of outside vendors Learn and maintain thorough familiarity and compliance with all state and federal regulations, Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP), and internal Company Procedures Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future Maintain an open line of communication with Management Ensure and maintain the confidentiality of all personnel, donor, and center information Maintain a positive and professional demeanor during all interactions with donors, fellow employees, and vendors Ability to accept performance feedback in a professional manner Regular attendance and arriving on time to all scheduled shifts and mandatory meetings Other duties as assigned

Requirements

High school diploma or equivalent required
Minimum of two (2) years relevant work experience including one (1) year experience in a supervisory position, preferably in a regulated industry or; Associate’s Degree in Science or Business Management
Strong analytical, problem-solving, and organizational skills
Ability to define problems, collect data, establish facts, and draw valid conclusions
Demonstrate discretion when dealing with confidential information
Ability to work on multiple projects concurrently
Ability to work independently and manage deadlines efficiently
Excellent verbal and written communication skills
Use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear
Frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee
Ability to sit for extended periods for up to four (4) hours at a time
Ability to lift, tug, and pull up to twenty-five (25) pounds
Typical work environment with moderate noise level
May be exposed to freezing temperatures for short periods of time
Occupational exposure to bloodborne pathogens

Responsibilities

Responsible for all aspects of the donor center in the absence of the Center Manager
Responsible to be proficient in all areas of the donor collection process.
Ensures compliance with all federal, state, local, and company-specific rules, regulations, and practices related to the quality and safety of products, donors, and employee
Work with center leadership to develop action plans to maximize center efficiency
Responsible for all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination, and the maintenance of all personnel records
Determine the adequacy and adjust inventory levels of all goods and supplies necessary for the operation of the donor center
Construct and submit timely and accurate reports on a daily/weekly/monthly or as required basis
Collaborate with the training department to ensure that staff training is facilitated and training goals are met
Develop and implement active donor recruitment advertising campaigns to improve production levels
Manage and develop talent within the donor center.
Participates in the selection of new staff for the donor center
Participate in the interviewing of center staff and assists in the selection of center staff
Work collaboratively with staff, peers, and management to achieve business goals.
Communicate continuously and resolves conflicts proactively
Provide timely feedback on performance and initiates disciplinary action when necessary
Participate in the evaluation and review of center staff
Direct and monitor the performance of outside vendors
Learn and maintain thorough familiarity and compliance with all state and federal regulations, Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP), and internal Company Procedures
Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future
Maintain an open line of communication with Management
Ensure and maintain the confidentiality of all personnel, donor, and center information
Maintain a positive and professional demeanor during all interactions with donors, fellow employees, and vendors
Ability to accept performance feedback in a professional manner
Regular attendance and arriving on time to all scheduled shifts and mandatory meetings
Other duties as assigned