Assistant Manager of Implementation

Corpay • Brentwood, TN

22h • Hybrid

About The Position

Corpay is seeking a detail-oriented, customer-focused Assistant Manager of Implementation to support the leadership and daily operations of our Corporate Payments Implementation team. This role will assist in overseeing the customer onboarding process, ensuring smooth coordination across internal teams, and supporting the successful deployment of our AP solutions. The Assistant Manager will supervise a team of 3-5 Project Managers while working closely with Implementation Managers and cross-functional partners to drive process consistency, maintain customer satisfaction, and ensure operational excellence. This is a first-level supervisory role requiring strong communication skills, a solid understanding of implementation workflows, and the ability to coach and develop team members. Domestic US travel may be required.
How We Work
As an Assistant Manager of Implementation, you will be expected to work in a hybrid environment. Corpay will support your success through:
Assigned workspace in Brentwood, TN
Company-issued equipment

Requirements

• Bachelor's Degree in Business, Communications, or related field, or equivalent experience
• 4+ years of experience in customer onboarding, account management, project coordination, or a related operations role
• 1+ years of supervisory or team lead experience
• Experience working with CRM tools (Salesforce preferred) and project management software (e.g., Wrike)
• Strong problem-solving skills with a proactive and customer-focused mindset
• Excellent written and verbal communication abilities
• Ability to coach, develop, and influence team members through feedback and positive collaboration
• Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Travel Flexibility: Domestic travel may be required

Responsibilities

• Providing day-to-day guidance, coaching, and operational support to a team of 3-5 Project Managers
• Assisting in onboarding, training, and developing new team members
• Monitoring team performance, identifying gaps, and escalating performance concerns as needed
• Supporting delegation of tasks and ensuring consistent execution of implementation best practices
• Assisting in managing and optimizing the customer onboarding workflow to ensure accuracy, efficiency, and timely delivery
• Documenting and updating process steps, tools, SOPs, and training materials
• Identifying operational bottlenecks and recommending improvements for scalability and productivity
• Supporting leadership with implementing short- and long-term process enhancements
• Partnering with Project Managers to ensure customers receive a seamless onboarding experience
• Overseeing smooth internal and external handoffs across Sales, Engineering, Support, and Customer Success
• Supporting issue resolution by coordinating resources, escalating blockers, and ensuring customers receive timely follow-up
• Promoting a proactive, customer-centric approach to onboarding and product adoption
• Coordinating with Engineering, Operations, and other internal teams to support project success and customer timelines
• Assisting in communicating product updates, process changes, or system enhancements to the Implementation team
• Partnering with Sales to ensure accurate handoffs and consistent customer expectations
• Building strong working relationships across the business
• Assisting with reviewing team metrics, onboarding reports, and customer activity dashboards
• Preparing reporting for leadership, including performance metrics and trend analysis
• Supporting Salesforce data integrity by reviewing entries, assisting with report creation, and monitoring usage
• Collaborating with Sales Operations on metrics and documentation

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offers including major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level