Assistant Manager of Food & Beverage

Holiday Inn Club Vacations•Cape Canaveral, FL

44d

About The Position

The Assistant Manager - Food & Beverage is responsible for delivering the brand promise across the resort and F&B restaurant. Serving as a guest advocate and advisor to senior leadership, this role oversees the F&B operations. Success is measured by guest satisfaction through onsite and post-stay survey responses.

Requirements

Strong problem-solving and decision-making skills in a fast-paced environment
Excellent verbal, written, and presentation communication skills
Basic proficiency in Microsoft Office
High School Diploma or GED required; four-year college degree preferred
Minimum 2 years of customer-facing service or hospitality experience
ServSafe certification
Life Safety certification

Responsibilities

Hire, train, coach, and schedule assigned team members; develop PDPs, conduct evaluations, and provide ongoing coaching to support Brandhearted guest engagement. Foster a culture of learning and performance development.
Analyze and recommend staffing levels, performance targets, and resource allocations to drive results. Assist with engagement plans, talent reviews, and succession planning.
Demonstrate Brandhearted leadership by centering the brand in all business decisions. Use guest feedback to build relationships and improve satisfaction. Ensure guest, VIP, and repeat visitor requests are fulfilled.
Promote a brand-driven culture where team members understand their roles and are inspired to uphold guest experience standards. Balance budget goals with team, individual, and brand success.
Assist in managing the daily execution of pre-defined activities and entertainment strategies. Ensure consistent delivery of guest engagement standards and family-friendly experiences.
Execute programs and policies that maintain a safe, secure environment for guests, team members, and resort assets, in compliance with company policies and regulations.
Maintain compliance and partnership with third-party vendors, including contracts, performance standards, and inspections.
Assist with departmental budget development and resource allocation. Operate departments within established budget guidelines.