Assistant Manager of Ecommerce

Hy-Vee • Altoona, PA

234d

About The Position

The Assistant Manager, eCommerce oversees the planning, implementation, staffing, and tracking for the fulfillment and delivery of the store's eCommerce orders including pickup and delivery experience for all departments. eCommerce includes anything sold online for pickup or delivery for Aisles Online, food service, Pharmacy, MTO (bakery, deli, produce, catering, food service), and third-party marketplace.

Requirements

• High School Diploma or equivalent preferred.
• Good verbal and written communication skills.
• Strong interpersonal skills to interact with people in a friendly, professional manner.
• Ability to identify problems and develop solutions.
• Ability to interact with basic computer systems, including word processing, spreadsheet and email applications.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
• Smiles and greets customers in a friendly manner.
• Assists customers by escorting them to products, securing out-of-reach products, loading/unloading heavy items, and passing along customer suggestions.
• Answers the telephone and emails promptly, providing friendly, helpful service.
• Promotes Perks+ memberships and Ecommerce services.
• Ensures smooth operation of all departments' order fulfillment processes.
• Reviews orders for accuracy and assesses out of stocks and order cancellations.
• Handles customer service issues and ensures customer satisfaction.
• Monitors incoming online orders for prompt fulfillment.
• Coordinates all store deliveries through planning, scheduling, and resource management.
• Ensures communication with customers on substitutions and order modifications.
• Manages and trains users on the MTO system and ensures orders are prepared as requested.
• Understands third-party marketplace availability and ensures proper training for checkout attendants.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED