Assistant Manager of E-Commerce

Hy-Vee • Independence, MO

356d

About The Position

The Assistant Manager, eCommerce oversees the planning, implementation, staffing, and tracking for the fulfillment and delivery of the store's online shopping website. Will maintain the order fulfillment process and scheduling of personal shoppers and delivery drivers.

Requirements

• High School Diploma or equivalent preferred
• Must be skilled in the computer as well as the internet
• Good verbal and written communication skills
• Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner
• Ability to identify problems, develop and execute solutions
• Ability to interact with basic computer systems, including word processing, spreadsheet and email applications, as well as job-specific programs

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store
• Makes an effort to learn customers' names and to address them by name whenever possible
• Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks in every way possible to enhance the shopping experience
• Answers the telephone and emails promptly and provides friendly, helpful service to customers who call
• Handles Red Line calls and inquiries
• Promotes aisles online services and H+ memberships
• Ensures smooth operation of order fulfillment process
• Works to find efficiencies in store and areas of improvement
• Reviews orders for accuracy
• Assesses out of stocks and cancellations from orders
• Resolves customer concerns
• Ensures that customers are satisfied with their experience and takes steps necessary to address customer service issues
• Continually monitors incoming online orders to ensure prompt, on-time fulfillment
• Adheres to all food safety guidelines and ensures products are kept at proper temperature to provide customers with the highest quality possible
• Provides education to existing employees regarding new policies and procedures
• Adheres to company policies and individual store guidelines
• Reports to work when scheduled and on time

What This Job Offers

• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees