Assistant Manager of E-commerce

Hy-Vee • Grimes, IA

126d

About The Position

The Assistant Manager, E-commerce oversees the planning, implementation, staffing, and tracking for the fulfillment and delivery of the store's E-commerce orders including pickup and delivery experience for all departments. E-commerce includes anything sold online for pickup or delivery for Aisles Online, food service, Pharmacy, MTO (bakery, deli, produce, catering, food service), and third-party marketplace.

Requirements

• High School Diploma or equivalent preferred.
• Good verbal and written communication skills.
• Strong interpersonal skills.
• Ability to identify problems and develop solutions.
• Ability to interact with basic computer systems, including word processing and spreadsheet applications.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
• Smiles and greets customers in a friendly manner.
• Assists customers by escorting them to products, securing out-of-reach items, and loading/unloading heavy items.
• Answers the telephone and emails promptly, providing friendly, helpful service.
• Promotes Perks+ memberships and Ecommerce services.
• Ensures smooth operation of all departments' order fulfillment processes.
• Reviews orders for accuracy and assesses out of stocks and order cancellations.
• Handles customer service issues and ensures customer satisfaction.
• Monitors incoming online orders for prompt fulfillment.
• Coordinates all store deliveries through planning, scheduling, and resource management.
• Ensures communication with customers on substitutions and order modifications.
• Manages and trains users on the MTO system and ensures orders are prepared as requested.
• Responsible for maintaining delivery service quality through education and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED