Assistant Manager of Corporate and Leisure Activities

Pyramid Global Hospitality•Chatham, MA

2d•$27 - $27•Onsite

About The Position

The Assistant Manager of Corporate and Leisure Activities is responsible for but not limited to assisting the Director of Corporate and Leisure Activities with the overall coordination, administration, implementation and management of all resort recreation programs and activities. Oversee staff of 20-30+ employees within the following areas: Children’s Programs, Activities Department & Tennis. Oversee & assist waterfront staff when requested & needed. Play a hands-on role with Group Recreation programming & execution (teambuilding events, equipment rentals, client event proposals, etc.). Assist in the oversight of all department financials including labor costs and controlling expenses. Assist with onboarding, training and supervising all Recreation staff members. Continually propose and develop new programs for all age groups (children, adult, seniors, families) to enhance the resort experience. Create & implement new programs. Develop guidelines and procedures for new events & activities. Communicate clearly with all essential departments when executing events. Attend meetings as requested by the Director of Corporate and Leisure Activities. Uphold high standards for all recreation programs. Oversee Fire Pits (Setting Up & Clean Up). Act as a positive role model, consistently adhering to Chatham Bars Inn values and mission statement. Analyze areas in need of improvement and propose alternatives or take immediate action. Purchase supplies in a timely manner, keeping within budget. Maintain inventory of all supplies needed for activities/events. Accurate record-keeping (purchase orders, activity attendance, etc.). Train staff on the proper procedures for posting daily sales. Create and maintain a high level of energy and moral among staff. Produce and deliver weekly turndown sheets. Produce flyers, posters and any other marketing pieces to promote activities. Evaluate all activities and events. Resolve guest complaints, ensuring guest satisfaction. Maintain complete knowledge of and comply with all departmental policies, service commitments and standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive relations and clear communication at all times, fostering teamwork & motivation. Be familiar with all hotel services/features and local attraction/activities to respond to guest inquiries accurately. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Enforce all company policies & standards. Report any damages or maintenance problems to the Supervisor. Turn over any lost and found items to Housekeeping. Assist other departments as necessary when requested by the Director of Corporate and Leisure Activities. Work overtime hours as requested by the Director of Corporate and Leisure Activities. Must have a valid driver’s license with a satisfactory record that meets company standards to be able to drive company vehicles.

Requirements

Fluency in English, both verbal and non-verbal.
One+ years management/supervisory experience.
Two+ years’ experience coordinating, participating in and leading a wide range of activities or a related course of study (Recreation & Leisure Studies).
Excellent customer service skills; able to establish and maintain effective working relationships with guests and other employees.
Excellent verbal & written communication skills.
Ability and willingness to work evenings, weekends and holidays on a rotating schedule.
Current certification in CPR & First Aid.
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Follow directions thoroughly.
Work cohesively with co-workers as part of a team.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Maintain confidentiality of guest information and pertinent hotel data.
Office & computer skills.
Ability and willingness to work evenings, weekends and holidays as needed.
Must have a valid driver’s license with a satisfactory record that meets company standards to be able to drive company vehicles.

Nice To Haves

Prior experience in training/orienting new staff.
Prior experience in event implementation (Kids programs, Corporate Groups, etc.).
Experience with Micros, Open Activity, Opera.
Proficiency in foreign languages.

Responsibilities

Assisting the Director of Corporate and Leisure Activities with the overall coordination, administration, implementation and management of all resort recreation programs and activities.
Overseeing staff of 20-30+ employees within the following areas: Children’s Programs, Activities Department & Tennis.
Overseeing & assisting waterfront staff when requested & needed.
Playing a hands-on role with Group Recreation programming & execution (teambuilding events, equipment rentals, client event proposals, etc.).
Assisting in the oversight of all department financials including labor costs and controlling expenses.
Assisting with onboarding, training and supervising all Recreation staff members.
Continually proposing and developing new programs for all age groups (children, adult, seniors, families) to enhance the resort experience.
Creating & implementing new programs.
Developing guidelines and procedures for new events & activities.
Communicating clearly with all essential departments when executing events.
Attending meetings as requested by the Director of Corporate and Leisure Activities.
Upholding high standards for all recreation programs.
Overseeing Fire Pits (Setting Up & Clean Up).
Acting as a positive role model, consistently adhering to Chatham Bars Inn values and mission statement.
Analyzing areas in need of improvement and propose alternatives or take immediate action.
Purchasing supplies in a timely manner, keeping within budget.
Maintaining inventory of all supplies needed for activities/events.
Maintaining accurate record-keeping (purchase orders, activity attendance, etc.).
Training staff on the proper procedures for posting daily sales.
Creating and maintaining a high level of energy and moral among staff.
Producing and delivering weekly turndown sheets.
Producing flyers, posters and any other marketing pieces to promote activities.
Evaluating all activities and events.
Resolving guest complaints, ensuring guest satisfaction.
Maintaining complete knowledge of and comply with all departmental policies, service commitments and standards.
Maintaining complete knowledge of correct maintenance and use of equipment.
Using equipment only as intended.
Anticipating guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintaining positive relations and clear communication at all times, fostering teamwork & motivation.
Being familiar with all hotel services/features and local attraction/activities to respond to guest inquiries accurately.
Monitoring and maintaining cleanliness, sanitation and organization of assigned work areas.
Enforcing all company policies & standards.
Reporting any damages or maintenance problems to the Supervisor.
Turning over any lost and found items to Housekeeping.
Assisting other departments as necessary when requested by the Director of Corporate and Leisure Activities.
Working overtime hours as requested by the Director of Corporate and Leisure Activities.
Must have a valid driver’s license with a satisfactory record that meets company standards to be able to drive company vehicles.