Assistant Manager, Merchandise Operations - Universal Kids Resort

Universal Orlando•Frisco, TX

12h

About The Position

JOB SUMMARY: Manage the efficient operation, up-selling and P&L of multiple Merchandise locations. Ensure assigned venues meet and exceed Guest Service standards and financial objectives while maintaining high standards of operational efficiency, cleanliness, Team Member training, location theming and presentation. Manages labor and non-labor budgets. JOB RESPONSIBILITIES: Responsible for managing the budget and oversight of all P&L categories. Responsible for achieving financial objectives through effective revenue management and inventory management. Oversee the daily operation of multiple Merchandise venues. Ensure labor goals, efficiencies, safety and quality standards are being met and addressed consistently. Approve weekly schedules for distribution to Team Members. Effectively handle and properly report any incidents, Team Member/ Guest issues and operational deficiencies. Plan for and efficiently execute events and requests made by other departments. Responsible for the development of Supervisors, including training, coaching, and mentoring. Establish initiatives and ensure Supervisors are executing those initiatives to increase Team Member Satisfaction (TSAT) and Guest Satisfaction (GSAT) according to plan/strategy. Along with the venue Supervisor, responsible for developing, coaching and counseling frontline hourly Team Members. Enforce department policies and procedures, inclusive of training and safety, while working with the Manager to identify and develop new departmental policies and procedures. Ensure training programs are developed, implemented and maintained. Responsible for the hiring decisions and training of staff. Responsible for providing department duty manager coverage for an assigned area and/or the park. Duties will include responding to escalated incidents and making the proper notifications including senior leadership. Lead and assist with seasonal initiatives and sustainment efforts. Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities. Perform other duties as assigned. SUPERVISORY RESPONSIBILITY: Supervises a Non-Exempt team. ADDITIONAL INFORMATION: Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. At times, this individual may cover an area with multiple venues depending on scheduling and business needs. This individual will manage daily labor budgets and is responsible for the safe, efficient and friendly operation of the venues daily as well as the safety of the Team Members who work at these venues. Must be able to work a flexible and varying schedule based on business needs.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Consistent attendance is a job requirement.
High School Diploma or GED required.
3+ years of supervisory experience in a related field required; or equivalent combination of education and experience.
Must be able to work a flexible and varying schedule based on business needs.

Nice To Haves

Bachelor’s degree is preferred.

Responsibilities

Manage the efficient operation, up-selling and P&L of multiple Merchandise locations.
Ensure assigned venues meet and exceed Guest Service standards and financial objectives while maintaining high standards of operational efficiency, cleanliness, Team Member training, location theming and presentation.
Manages labor and non-labor budgets.
Responsible for managing the budget and oversight of all P&L categories.
Responsible for achieving financial objectives through effective revenue management and inventory management.
Oversee the daily operation of multiple Merchandise venues.
Ensure labor goals, efficiencies, safety and quality standards are being met and addressed consistently.
Approve weekly schedules for distribution to Team Members.
Effectively handle and properly report any incidents, Team Member/ Guest issues and operational deficiencies.
Plan for and efficiently execute events and requests made by other departments.
Responsible for the development of Supervisors, including training, coaching, and mentoring.
Establish initiatives and ensure Supervisors are executing those initiatives to increase Team Member Satisfaction (TSAT) and Guest Satisfaction (GSAT) according to plan/strategy.
Along with the venue Supervisor, responsible for developing, coaching and counseling frontline hourly Team Members.
Enforce department policies and procedures, inclusive of training and safety, while working with the Manager to identify and develop new departmental policies and procedures.
Ensure training programs are developed, implemented and maintained.
Responsible for the hiring decisions and training of staff.
Responsible for providing department duty manager coverage for an assigned area and/or the park.
Duties will include responding to escalated incidents and making the proper notifications including senior leadership.
Lead and assist with seasonal initiatives and sustainment efforts.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
Perform other duties as assigned.