Assistant Manager - Mayo Clinic Store

Mayo Career Site US

87d

About The Position

The Mayo Clinic Store Assistant Manager is responsible for the day-to-day operations of the retail medical supply store or supporting work centers. This individual oversees employees and job functions that include staffing (hiring and firing), coaching and employee development. Optimizes work center productivity, resolves service issues and develops and maintains policies and procedures. Responsible for maintaining excellent product selection, presentation standards and proper pricing. Works closely with or reports to the Mayo Clinic Store Revenue Cycle Manager to ensure proper product and claim billing and Medicare/Medicaid compliance. Maintains compliance with HIPPA and other third-party payer requirements. May perform special projects at the discretion of the Manager. Works with Management staff for all stores to ensure staff are adequately cross-trained and maintain competencies with processes, policies and procedures. The candidate must also possess strong customer service, interpersonal, and leadership skills.

Requirements

• Strong customer service skills.
• Interpersonal skills.
• Leadership skills.
• Experience with revenue cycle management.
• Knowledge of insurance billing codes.
• Understanding of HCPCs, ICD-10, PDAC, EOB/ERAs, authorizations, remittance, and advanced insurance terminology.
• Ability to manage call center and escalated call resolution.

Nice To Haves

• Durable medical billing experience.

Responsibilities

• Oversee day-to-day operations of the retail medical supply store or supporting work centers.
• Manage staffing including hiring and firing.
• Coach and develop employees.
• Optimize work center productivity.
• Resolve service issues.
• Develop and maintain policies and procedures.
• Maintain product selection, presentation standards, and proper pricing.
• Ensure proper product and claim billing and Medicare/Medicaid compliance.
• Maintain compliance with HIPPA and other third-party payer requirements.
• Perform special projects as directed by the Manager.
• Ensure staff are adequately cross-trained and maintain competencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees