Assistant Manager, Lot B

Los Angeles Philharmonic Association•Los Angeles, CA

10d•$23 - $31•Onsite

About The Position

The Assistant Lot Manager, reporting to the Lot Manager, supervises the staff, controls and maintains vehicle access to parking lot. Specific starting pay commensurate with experience.

Requirements

Communicate efficiently and effectively with patrons and staff
Maintain the discipline and morale of the staff
Manage up to 30 employees
Existing knowledge of or the ability to quickly learn the following:
Layout of parking lot and adjacent grounds; including picnic areas
Have a basic understanding of how to park and stack park vehicles
Event times and program information
Ticket information
Use 2-way radios
Ability to:
Work outside
Bend, stand and walk (including hilly terrain and stairs) for up to duration of entire work shift
Lift and carry up to 20 pounds
Sit for up to a couple of hours at a time during work shift
Delegate duties as needed

Responsibilities

Answer questions from patrons and staff
Control area
Inspect site prior to opening and at the end of the shift
Operate 2-way radios
Keep accurate time records
Train and discipline staff on proper timekeeping procedures
Facilitate movement of vehicles, buses and patrons in and out of the parking lot
Respond to staff radio calls
Manage up to 30 employees
Train and schedule employees to take appropriate meal and rest breaks
Respond to patron complaints
Record accurate nightly incident reports
Enforce HB policies
Review Field Interview Reports
Train employees on Hollywood Bowl policies and procedures
Assist the Lot Manager in running the Parking Lot
Assist other departments when necessary and as directed by a supervisor
Respond to a wide range of customer service issues with sensitivity and care.