Assistant Manager, Loan Processing

Space Coast Credit Union • Miramar, FL

474d • $64,459 - $68,682

About The Position

The Assistant Manager, Loan Processing at Space Coast Credit Union is responsible for overseeing the performance of the mortgage processing team, ensuring that service levels and goals are met. This role involves coaching and training team members, managing escalations, and collaborating with various departments to improve processes and workflows. The position emphasizes effective communication with members and internal customers, as well as the development of team members' skills to enhance their decision-making capabilities.

Requirements

• 3-5 years prior experience in a financial institution is required.
• Prior Management, Supervisory, or Lead experience is required.
• NMLS certification is required and must be obtained within the first 90 days of employment.
• High School diploma or equivalent is required.

Responsibilities

• Directs the performance of the team through effective coaching, training, and performance evaluations to achieve established goals and service levels.
• Monitors performance against goals and sets expectations to adhere to in order to meet service levels.
• Serves as subject matter expert and manages escalations as a point of contact for Mortgage Processing team members regarding procedures and issue resolution.
• Communicates effectively with Members and internal customers to resolve escalations and ensures the mortgage areas run smoothly.
• Collaborates with the training department to establish a successful training environment for new and existing team members.
• Assists team members with complex mortgage processing issues, suggests alternatives, and assists in developing their ability to work independently.
• Evaluates procedures and workflows, makes recommendations for improving the effectiveness and efficiency of the process and procedures.
• Works with internal stakeholders to implement process improvements and use available technologies or systems to automate functions.
• Assists with responses to internal/external audits in a timely manner and adjusts process and workflow to address identified issues.
• Assists in developing internal controls to minimize audit findings.
• Assists in developing and analyzing reports to track and monitor production and profitability against stated Credit Union objectives.

Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with SCCU matching contribution
• Paid Long Term and Short Term Disability coverage
• Paid Term Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off
• 401(K) Pre-Tax Savings Plan with SCCU match
• Tuition Reimbursement Program after 1 year of service
• Hybrid Work Schedule with 2 days in Office required
• Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat, etc.
• GAP coverage at half price
• Fixed low rate credit card - 5.99%, if approved
• FREE Identify Theft Protection!
• No fee SCCU accounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED