Assistant Manager, Lending & Business Systems

Redwood Credit Union-posted 7 months ago
$119,579 - $157,539/Yr
Full-time • Mid Level
Napa, CA
Credit Intermediation and Related Activities
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Redwood Credit Union is looking for our next Assistant Manager of Lending and Business Systems who will be responsible for the direct supervision, coaching, and development of the Application Specialist team. Ensure high-quality management of the credit union's lending systems, while leading key application initiatives across the Consumer, Mortgage and Business lending departments. Partner with stakeholders to translate business needs into system requirements and process improvements while overseeing system design, implementation, and optimization. Serve as a bridge between technology and business operations and play a critical role in regulatory compliance, training, and technology transformation.

  • Supervise, coach, mentor, and evaluate the performance of Application Specialists owning Consumer, Mortgage, Business Lending and other applications.
  • Recruit and onboard new team members as needed.
  • Conduct performance appraisals, set individual development plans, and recommend salary adjustments.
  • Provide guidance and oversight on daily operations, prioritizing support tickets, project assignments, and enhancement requests.
  • Represent the department in meetings and serve as a liaison between business and technology leaders.
  • Serve in a leadership capacity in the absence of the VP.
  • Oversee analysis, documentation, and refinement of business requirements and workflows.
  • Direct efforts to identify opportunities for improvement across lending and other platforms and help LOBs build their near/long term roadmap.
  • Lead concept design sessions and ensure activities around design, configuration, testing, and implementation of internal and vendor platforms proceed as planned.
  • Monitor adherence to quality assurance standards and change management controls.
  • Collaborate with business owners on RFPs and business case development.
  • Ensure teams follow compliance and regulatory requirements and industry's best practices.
  • Stay current on industry regulations and assess system implications.
  • Assist in the development and delivery of training and implementation materials.
  • Evaluate and propose technical solutions aligned with organizational goals.
  • Provide technical troubleshooting guidance and escalation support for complex issues.
  • Assist in troubleshooting Business Systems, if/when required.
  • Develop staff on technological knowledge and understanding.
  • Participate in community events, community volunteer boards and associations.
  • Strong leadership and supervisory skills, including performance coaching and project oversight.
  • Demonstrated ability to analyze and improve complex business systems.
  • Excellent communication skills, both written and verbal, with an ability to present to senior leadership.
  • Strong ability in building relationships with line of businesses, as a liaison to IT and a business advocate.
  • Knowledge of consumer, mortgage, and business lending practices and regulations.
  • Possess a technical background with hands-on experience with lending systems and other business systems is preferred.
  • Ability to act independently, manage confidential information, and make sound decisions under pressure.
  • Comfortable managing multiple priorities, deadlines, and cross-functional teams.
  • System Administration certification in lending and other business systems preferred.
  • Competitive medical, dental, and vision insurance, mental health offerings.
  • Employee performance incentive plan.
  • Salary Advancement- Merit increase based on performance.
  • 401(k) program with employer match.
  • Competitive PTO accrual plus 11 paid company holidays and your birthday off!
  • RCU employees are eligible for a .75% discount off RCU standard collateral auto loans.
  • RCU employees are eligible for a 1% discount on all recreational or boat loan products.
  • 2% discount off Visas and LOC Loans through RCU.
  • 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
  • 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
  • 0% interest on garment, fitness, or home office equipment loan of up to $500.
  • 100% financing for employee purchased homes!
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