Assistant Manager, Kid & Teen Central

Marion Co Public Library•Indianapolis, IN

10d•Onsite

About The Position

Under general guidance of a manager, the Assistant Manager supervises a team comprised of Librarians and Public Service Associates while exercising professional librarian skills which include utilizing extensive knowledge of specialized print and electronic resources, maintaining collections, planning, scheduling and implementing programming, and fostering community partnerships as appropriate to promote and improve library services. The Assistant Manager provides departmental leadership and direction in support of the organization’s goals through staffing, training, performance management and directing department workflow. The Assistant Manager is also responsible for planning and maintaining work systems, procedures, and policies and enables optimal performance of employees, volunteers and other resources within the department. A successful candidate will… Have a Master's degree Have an Indiana Librarian Certification 2 – Branch or Department Head Have three to five years of Librarian or management experience

Requirements

Master's degree
Indiana Librarian Certification 2 – Branch or Department Head
Three to five years of Librarian or management experience

Responsibilities

Interviews, hires, trains and evaluates performance management for assigned personnel and volunteers.
Conducts regular staff meetings to communicate information to staff, listens to staff concerns and reports them to senior leadership as appropriate.
Provides direction coaching and leadership to staff.
Models and encourage staff to provide excellent customer service.
Directs the plans for services and programs for the community; schedules, delivers and evaluates programs based on feedback from participants, changing demographics, and customer needs and interests.
Directs staff in creating and implementing Community Action Plans.
Directs staff in the maintenance of the collection. Recommend new materials. Organizes displays to promote the collection and evaluates and discards damaged or lesser used titles.
Directs Staff in the marketing of the collection through comments and lists on Bibliocommons. Create comments, list and blogs on Bibliocommons.
Develops appropriate partnerships with groups and maintains a presence in the community to promote library use, programs and services through presentations, email, publicity and meeting attendance.
Provides information by searching for or recommending print or electronic sources or titles, places materials request, searches shelves, or refers to other libraries or community sources.
Instructs patrons in using the online catalog, print and electronic sources to access information, and in using computers and equipment, as well as other online resources.
Assists in the collection and analysis of data on library use, services, trends and community resources.
Resolves customer service situations at Central; models and encourages staff to provide excellent customer service. Responds to patron requests from all of Marion County, especially in the areas of Teen and Youth services.
Acts as person-in-charge on a regular basis; attends to patron, security, building and grounds issues as needed. Monitors patron behavior in a 6-story, 476,000 square foot building, including parking garage for safety concern; and informs and enforces library policies and procedures as needed. Determines if suspension of patron privileges is warranted and length of time of suspension.
Receives and resolves patron complaints as needed.
Creates, monitors and adjusts long-range and weekly schedules for staff.
Works with Library leadership to set and monitor branch and system strategic goals.
Able to work the normally scheduled work time for this position.
Able to cope with daily job-related stress.
Able to manage multiple tasks/patron assistance effectively in a chaotic work environment.